# MongoDB Atlas: Intermittent case creation failure

> MongoDB Atlas status incident “Intermittent case creation failure” on 2020-08-03: impact none (vendor’s label), 28 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mongodb-atlas/incidents/pmcy54d7xwww
Last updated: 2020-08-04T21:41:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-08-03 18:09 UTC · Resolved: 2020-08-04 21:41 UTC · Duration: 28 h
- Updates: 1
- [Vendor status page: https://status.mongodb.com/incidents/pmcy54d7xwww](https://status.mongodb.com/incidents/pmcy54d7xwww)
- [Company: MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md)

## Timeline of updates

- **resolved** 2020-08-04 21:41 UTC: This intermittent issue with support case creation via Atlas support form has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by MongoDB Atlas, started 2020-08-03 18:09 UTC, resolved after 28 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/mongodb-atlas/incidents/pmcy54d7xwww
- Citation: MongoDB Atlas, “Intermittent case creation failure” (2020-08-03 18:09 UTC). Archived by Rewindex: https://rewindex.com/company/mongodb-atlas/incidents/pmcy54d7xwww (CC BY 4.0).
- Markdown link: `[MongoDB Atlas: Intermittent case creation failure (2020-08-03)](https://rewindex.com/company/mongodb-atlas/incidents/pmcy54d7xwww)`


---
Canonical: https://rewindex.com/company/mongodb-atlas/incidents/pmcy54d7xwww · Markdown: https://rewindex.com/company/mongodb-atlas/incidents/pmcy54d7xwww.md · JSON: https://rewindex.com/api/v1/companies/mongodb-atlas/incidents/pmcy54d7xwww · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:10:13.056Z