# MongoDB Atlas: Atlas Charts: New Charts activation failures

> MongoDB Atlas status incident “Atlas Charts: New Charts activation failures” on 2023-05-10: impact minor (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mongodb-atlas/incidents/mz7nxlvqp45b
Last updated: 2023-05-10T06:00:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-05-10 06:00 UTC · Resolved: 2023-05-10 06:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.mongodb.com/incidents/mz7nxlvqp45b](https://status.mongodb.com/incidents/mz7nxlvqp45b)
- [Company: MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md)

## Timeline of updates

- **resolved** 2023-05-10 06:00 UTC: Between 15:00 UTC on 9 May 2023 and 05:55 UTC on 10 May 2023, Atlas Charts users could not activate new Charts projects. There was an incorrect cloud infrastructure configuration applied that led to these failures. The configuration was rolled back and the issue has now been fixed.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by MongoDB Atlas, started 2023-05-10 06:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/mongodb-atlas/incidents/mz7nxlvqp45b
- Citation: MongoDB Atlas, “Atlas Charts: New Charts activation failures” (2023-05-10 06:00 UTC). Archived by Rewindex: https://rewindex.com/company/mongodb-atlas/incidents/mz7nxlvqp45b (CC BY 4.0).
- Markdown link: `[MongoDB Atlas: Atlas Charts: New Charts activation failures (2023-05-10)](https://rewindex.com/company/mongodb-atlas/incidents/mz7nxlvqp45b)`


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Canonical: https://rewindex.com/company/mongodb-atlas/incidents/mz7nxlvqp45b · Markdown: https://rewindex.com/company/mongodb-atlas/incidents/mz7nxlvqp45b.md · JSON: https://rewindex.com/api/v1/companies/mongodb-atlas/incidents/mz7nxlvqp45b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:42:19.669Z