# MongoDB Atlas: MongoDB Charts: Unable to be accessed in some regions

> MongoDB Atlas status incident “MongoDB Charts: Unable to be accessed in some regions” on 2022-11-09: impact minor (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mongodb-atlas/incidents/jyr5yd48zlwk
Last updated: 2022-11-09T03:00:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-11-09 03:00 UTC · Resolved: 2022-11-09 03:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.mongodb.com/incidents/jyr5yd48zlwk](https://status.mongodb.com/incidents/jyr5yd48zlwk)
- [Company: MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md)

## Timeline of updates

- **resolved** 2022-11-09 03:00 UTC: Between approx 03:00 and 08:00 UTC on Wednesday 9 November, customers in some regions were unable to access Atlas Charts. The issue was caused by a file that was incorrectly deployed as a part of an upgrade. While the file was quickly removed, it remained cached by cloud edge servers in certain regions. The problem was resolved by invalidating the cloud cache.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by MongoDB Atlas, started 2022-11-09 03:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/mongodb-atlas/incidents/jyr5yd48zlwk
- Citation: MongoDB Atlas, “MongoDB Charts: Unable to be accessed in some regions” (2022-11-09 03:00 UTC). Archived by Rewindex: https://rewindex.com/company/mongodb-atlas/incidents/jyr5yd48zlwk (CC BY 4.0).
- Markdown link: `[MongoDB Atlas: MongoDB Charts: Unable to be accessed in some regions (2022-11-09)](https://rewindex.com/company/mongodb-atlas/incidents/jyr5yd48zlwk)`


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Canonical: https://rewindex.com/company/mongodb-atlas/incidents/jyr5yd48zlwk · Markdown: https://rewindex.com/company/mongodb-atlas/incidents/jyr5yd48zlwk.md · JSON: https://rewindex.com/api/v1/companies/mongodb-atlas/incidents/jyr5yd48zlwk · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:07:13.218Z