# MongoDB Atlas: VoyageAI elevated errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-27 23:37 UTC · Resolved: 2026-07-27 23:48 UTC · Duration: 11 min
- Updates: 3 · Affected components: VoyageAI Embedding and Reranking Models
- [Vendor status page: https://stspg.io/3jdp09pjhycy](https://stspg.io/3jdp09pjhycy)
- [Company: MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md)

## Summary

All VoyageAI models experienced elevated errors, affecting VoyageAI Embedding and Reranking Models; MongoDB Atlas rated the impact major. The incident started at 2026-07-27 23:37 UTC and was resolved at 2026-07-27 23:48 UTC, with a reported duration of 10 min. No cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-27 23:37 UTC: All VoyageAI models are experiencing elevated errors. We are investigating the issue.
- **investigating** 2026-07-27 23:47 UTC: We have fully recovered as of 16:41 PST.
- **resolved** 2026-07-27 23:48 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-27 23:37 UTC: [Major incident: VoyageAI elevated errors](https://rewindex.com/change/i103e2c6c443205.md)


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Canonical: https://rewindex.com/company/mongodb-atlas/incidents/j9qrqtwlq8jg · Markdown: https://rewindex.com/company/mongodb-atlas/incidents/j9qrqtwlq8jg.md · JSON: https://rewindex.com/api/v1/companies/mongodb-atlas/incidents/j9qrqtwlq8jg · Generated 2026-10-18T10:43:20.912Z