# MongoDB Atlas: MongoDB Support Phone System is down

> MongoDB Atlas status incident “MongoDB Support Phone System is down” on 2020-07-17: impact none (vendor’s label), 3.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mongodb-atlas/incidents/8drpxn0rtky3
Last updated: 2020-07-18T00:50:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-07-17 21:46 UTC · Resolved: 2020-07-18 00:50 UTC · Duration: 3.1 h
- Updates: 1
- [Vendor status page: https://status.mongodb.com/incidents/8drpxn0rtky3](https://status.mongodb.com/incidents/8drpxn0rtky3)
- [Company: MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md)

## Timeline of updates

- **resolved** 2020-07-18 00:50 UTC: This issue has been resolved. It was caused by an infrastructure issue at the vendor's end.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by MongoDB Atlas, started 2020-07-17 21:46 UTC, resolved after 3.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/mongodb-atlas/incidents/8drpxn0rtky3
- Citation: MongoDB Atlas, “MongoDB Support Phone System is down” (2020-07-17 21:46 UTC). Archived by Rewindex: https://rewindex.com/company/mongodb-atlas/incidents/8drpxn0rtky3 (CC BY 4.0).
- Markdown link: `[MongoDB Atlas: MongoDB Support Phone System is down (2020-07-17)](https://rewindex.com/company/mongodb-atlas/incidents/8drpxn0rtky3)`


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Canonical: https://rewindex.com/company/mongodb-atlas/incidents/8drpxn0rtky3 · Markdown: https://rewindex.com/company/mongodb-atlas/incidents/8drpxn0rtky3.md · JSON: https://rewindex.com/api/v1/companies/mongodb-atlas/incidents/8drpxn0rtky3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:37:42.846Z