# MongoDB Atlas: MongoDB Support for Atlas for Government: New users not able to create cases

> MongoDB Atlas status incident “MongoDB Support for Atlas for Government: New users not able to create cases” on 2025-06-06: impact minor (vendor’s label), 2.8 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mongodb-atlas/incidents/88crw747bq5f
Last updated: 2025-06-06T20:34:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-06-06 17:44 UTC · Resolved: 2025-06-06 20:34 UTC · Duration: 2.8 h
- Updates: 1
- [Vendor status page: https://status.mongodb.com/incidents/88crw747bq5f](https://status.mongodb.com/incidents/88crw747bq5f)
- [Company: MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md)

## Timeline of updates

- **resolved** 2025-06-06 20:34 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by MongoDB Atlas, started 2025-06-06 17:44 UTC, resolved after 2.8 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/mongodb-atlas/incidents/88crw747bq5f
- Citation: MongoDB Atlas, “MongoDB Support for Atlas for Government: New users not able to create cases” (2025-06-06 17:44 UTC). Archived by Rewindex: https://rewindex.com/company/mongodb-atlas/incidents/88crw747bq5f (CC BY 4.0).
- Markdown link: `[MongoDB Atlas: MongoDB Support for Atlas for Government: New users not able to create cases (2025-06-06)](https://rewindex.com/company/mongodb-atlas/incidents/88crw747bq5f)`


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Canonical: https://rewindex.com/company/mongodb-atlas/incidents/88crw747bq5f · Markdown: https://rewindex.com/company/mongodb-atlas/incidents/88crw747bq5f.md · JSON: https://rewindex.com/api/v1/companies/mongodb-atlas/incidents/88crw747bq5f · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T22:00:14.747Z