# MongoDB Atlas: MongoDB Atlas Serverless: some serverless instances are not accessible in GCP US Central and AWS US East 1

> MongoDB Atlas status incident “MongoDB Atlas Serverless: some serverless instances are not accessible in GCP US Central and AWS US East 1” on 2023-09-05: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mongodb-atlas/incidents/5b41br32xhq4
Last updated: 2023-09-05T20:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-09-05 20:00 UTC · Resolved: 2023-09-05 20:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.mongodb.com/incidents/5b41br32xhq4](https://status.mongodb.com/incidents/5b41br32xhq4)
- [Company: MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md)

## Timeline of updates

- **resolved** 2023-09-05 20:00 UTC: At 20:07 UTC on 09/05/2023, Atlas engineers received reports of connection problems affecting some serverless instances in GCP US Central and AWS US East 1. The root cause was quickly identified as a configuration problem that affected less than 1% of serverless instances in those regions. The configuration problem was fixed at 03:28 UTC on 09/06/2023. The incident was fully resolved at 03:39 UTC on 09/06/2023. We will be publishing a full postmortem, along with plans for preventative measures soon.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by MongoDB Atlas, started 2023-09-05 20:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/mongodb-atlas/incidents/5b41br32xhq4
- Citation: MongoDB Atlas, “MongoDB Atlas Serverless: some serverless instances are not accessible in GCP US Central and AWS US East 1” (2023-09-05 20:00 UTC). Archived by Rewindex: https://rewindex.com/company/mongodb-atlas/incidents/5b41br32xhq4 (CC BY 4.0).
- Markdown link: `[MongoDB Atlas: MongoDB Atlas Serverless: some serverless instances are not accessible in GCP US Central and AWS US East 1 (2023-09-05)](https://rewindex.com/company/mongodb-atlas/incidents/5b41br32xhq4)`


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Canonical: https://rewindex.com/company/mongodb-atlas/incidents/5b41br32xhq4 · Markdown: https://rewindex.com/company/mongodb-atlas/incidents/5b41br32xhq4.md · JSON: https://rewindex.com/api/v1/companies/mongodb-atlas/incidents/5b41br32xhq4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:54:16.021Z