# MongoDB Atlas: MongoDB Support Portal - Redirect Issues

> MongoDB Atlas status incident “MongoDB Support Portal - Redirect Issues” on 2020-03-25: impact none (vendor’s label), 1.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mongodb-atlas/incidents/425g9gf7x4cy
Last updated: 2020-03-25T20:13:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-03-25 18:46 UTC · Resolved: 2020-03-25 20:13 UTC · Duration: 1.4 h
- Updates: 1
- [Vendor status page: https://status.mongodb.com/incidents/425g9gf7x4cy](https://status.mongodb.com/incidents/425g9gf7x4cy)
- [Company: MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md)

## Timeline of updates

- **resolved** 2020-03-25 20:13 UTC: The MongoDB Support Portal (https://support.mongodb.com/) was experiencing some redirect issues on existing cases due to incorrect configuration deployment between 2020-03-25 05:21 PM (in UTC) and 2020-03-25 06:53 PM (in UTC). This issue has been resolved. Please refresh your browser and/or clear your browser cache before logging into the MongoDB Support Portal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by MongoDB Atlas, started 2020-03-25 18:46 UTC, resolved after 1.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/mongodb-atlas/incidents/425g9gf7x4cy
- Citation: MongoDB Atlas, “MongoDB Support Portal - Redirect Issues” (2020-03-25 18:46 UTC). Archived by Rewindex: https://rewindex.com/company/mongodb-atlas/incidents/425g9gf7x4cy (CC BY 4.0).
- Markdown link: `[MongoDB Atlas: MongoDB Support Portal - Redirect Issues (2020-03-25)](https://rewindex.com/company/mongodb-atlas/incidents/425g9gf7x4cy)`


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Canonical: https://rewindex.com/company/mongodb-atlas/incidents/425g9gf7x4cy · Markdown: https://rewindex.com/company/mongodb-atlas/incidents/425g9gf7x4cy.md · JSON: https://rewindex.com/api/v1/companies/mongodb-atlas/incidents/425g9gf7x4cy · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:59:43.852Z