# Monday.com: Investigating connectivity issues across accounts and devices

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-11-25 09:29 UTC · Resolved: 2025-11-25 10:14 UTC · Duration: 46 min
- Updates: 5 · Affected components: Platform, US - Platform, Communication, US - Communication
- [Vendor status page: https://stspg.io/fqjtbdzqrtyv](https://stspg.io/fqjtbdzqrtyv)
- [Company: Monday.com](https://rewindex.com/company/monday-com.md)

## Summary

Monday.com reported a critical connectivity outage affecting Communication, Platform, US - Communication and US - Platform, starting 2025-11-25 09:29 UTC and resolved at 2025-11-25 10:14 UTC (45 min). Regular service returned while updates remained impaired; fixes were implemented for both issues. Customers were advised to refresh their browsers to access the platform. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-25 09:29 UTC: We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.
- **monitoring** 2025-11-25 09:38 UTC: A fix has been implemented and we are monitoring results to restore full system stability
- **monitoring** 2025-11-25 09:44 UTC: The platform is now back to regular service, but updates are still not working as expected. Our team is working to resolve this as quickly as possible
- **monitoring** 2025-11-25 10:03 UTC: A fix has been implemented for the issue with the updates as well. We are monitoring results to restore full stability
- **resolved** 2025-11-25 10:14 UTC: The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

## Rewindex changes for this incident

- 2025-11-25 09:29 UTC: [Critical incident: Investigating connectivity issues across accounts and devices](https://rewindex.com/change/i84177524d3fbf4.md)


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Canonical: https://rewindex.com/company/monday-com/incidents/zfdchnkn46zr · Markdown: https://rewindex.com/company/monday-com/incidents/zfdchnkn46zr.md · JSON: https://rewindex.com/api/v1/companies/monday-com/incidents/zfdchnkn46zr · Generated 2026-10-18T11:36:24.834Z