# Monday.com: Investigating issues with Emails and Activities

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-04 12:30 UTC · Resolved: 2025-09-04 12:47 UTC · Duration: 17 min
- Updates: 4 · Affected components: Emails & Activities, US - Emails & Activities, Emails & Activities, EU - Emails & Activities
- [Vendor status page: https://stspg.io/j8zdlp4ny96q](https://stspg.io/j8zdlp4ny96q)
- [Company: Monday.com](https://rewindex.com/company/monday-com.md)

## Summary

Monday.com reported a major outage affecting Emails & Activities and timeline events, including EU and US components, starting at 2025-09-04 12:30 UTC and lasting 17 min. A fix was implemented at 12:38 UTC, and the incident was resolved at 12:47 UTC; customers were instructed to refresh their browsers to access the platform. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-09-04 12:30 UTC: We are currently experiencing issues related to Emails & Activities and timeline events. Our dedicated team is working to resolve this as quickly as possible
- **investigating** 2025-09-04 12:34 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-09-04 12:38 UTC: A fix has been implemented and we are monitoring results to ensure full system stability.
- **resolved** 2025-09-04 12:47 UTC: The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

## Rewindex changes for this incident

- 2025-09-04 12:30 UTC: [Major incident: Investigating issues with Emails and Activities](https://rewindex.com/change/ie8ecdb27fa227c.md)


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Canonical: https://rewindex.com/company/monday-com/incidents/xwhc8xw4bfbb · Markdown: https://rewindex.com/company/monday-com/incidents/xwhc8xw4bfbb.md · JSON: https://rewindex.com/api/v1/companies/monday-com/incidents/xwhc8xw4bfbb · Generated 2026-10-18T09:37:04.249Z