# Monday.com: Investigating issues with Processing Payment

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-18 12:57 UTC · Resolved: 2025-11-18 17:06 UTC · Duration: 4.2 h
- Updates: 2 · Affected components: Billing, EU - Billing, Billing, US - Billing, AUS - Billing, Billing
- [Vendor status page: https://stspg.io/5pxlgdvxy89h](https://stspg.io/5pxlgdvxy89h)
- [Company: Monday.com](https://rewindex.com/company/monday-com.md)

## Part of an outage event

- [Cloudflare outage, Nov 18, 2025: 77 vendors, 81 incidents](https://rewindex.com/events/2025-11-18-cloudflare)
- This incident started in the same window without naming Cloudflare (timing only, not evidence of a link). (timing only, posted +1 h 27 min vs the first vendor naming Cloudflare)

```mermaid
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>13 vendors, 13 blamed Cloudflare<br/>Stytch, Zed, NordLayer +10"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>19 vendors, 19 blamed Cloudflare<br/>GitLab, Gorgias, Cursor +16"]:::blames
  root --> h4
  later["Later<br/>7 vendors, 7 blamed Cloudflare<br/>RudderStack, Brex, Maven Central +4"]:::blames
  root --> later
  me["Monday.com (this incident)<br/>posted +1 h 27 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2025-11-18 12:57 UTC: We are currently investigating reports of payment-related issues. Our team is looking into this and will provide you with a response shortly.
- **resolved** 2025-11-18 17:06 UTC: The issue with payments has been successfully resolved.


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Canonical: https://rewindex.com/company/monday-com/incidents/kkdc14p97vh3 · Markdown: https://rewindex.com/company/monday-com/incidents/kkdc14p97vh3.md · JSON: https://rewindex.com/api/v1/companies/monday-com/incidents/kkdc14p97vh3 · Generated 2026-10-19T23:16:09.999Z