# Monday.com: Issue with Emails & Activities in CRM and communication in monday Service

> Monday.com status incident “Issue with Emails & Activities in CRM and communication in monday Service” on 2026-04-20: impact minor (vendor’s label), 58 min, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/monday-com/incidents/40x7x7pfzb14
Last updated: 2026-04-20T11:35:02Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-20 10:37 UTC · Resolved: 2026-04-20 11:35 UTC · Duration: 58 min
- Updates: 4 · Affected components: Emails & Activities, US - Emails & Activities, AUS - Emails & Activities, Emails & Activities, Emails & Activities, EU - Emails & Activities
- [Vendor status page: https://stspg.io/xjwywlvpf2d0](https://stspg.io/xjwywlvpf2d0)
- [Company: Monday.com](https://rewindex.com/company/monday-com.md)

## Timeline of updates

- **identified** 2026-04-20 10:37 UTC: When sending emails from E&A in CRM and monday service, the error message "Email wasn't sent due to an issue on our end - please try again" is returned. Some users are also seeing the message “An administrator removed access to the Emails & Activities timeline. Only members can access it," blocking access to emails in the timeline and the email settings section. Our team is aware of this and is working to bring this back to normal.
- **identified** 2026-04-20 10:44 UTC: The issue with sending emails should be fully resolved. Our team is still investigating the issue with the error message “An administrator removed access to the Emails & Activities timeline. Only members can access it" and access to the timeline.
- **identified** 2026-04-20 10:50 UTC: The issue with sending emails should be fully resolved. Our team is still investigating the issue with the error message “An administrator removed access to the Emails & Activities timeline. Only members can access it" and access to the timeline in CRM and monday Service.
- **resolved** 2026-04-20 11:35 UTC: The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

## Cite this

Status incident (vendor impact label: minor) posted by Monday.com, started 2026-04-20 10:37 UTC, resolved after 58 min, 4 update(s).

- Canonical URL: https://rewindex.com/company/monday-com/incidents/40x7x7pfzb14
- Citation: Monday.com, “Issue with Emails & Activities in CRM and communication in monday Service” (2026-04-20 10:37 UTC). Archived by Rewindex: https://rewindex.com/company/monday-com/incidents/40x7x7pfzb14 (CC BY 4.0).
- Markdown link: `[Monday.com: Issue with Emails & Activities in CRM and communication in monday Service (2026-04-20)](https://rewindex.com/company/monday-com/incidents/40x7x7pfzb14)`


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Canonical: https://rewindex.com/company/monday-com/incidents/40x7x7pfzb14 · Markdown: https://rewindex.com/company/monday-com/incidents/40x7x7pfzb14.md · JSON: https://rewindex.com/api/v1/companies/monday-com/incidents/40x7x7pfzb14 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:42:50.251Z