# Mode: Service Timeout Error

> Mode status incident “Service Timeout Error” on 2026-07-24: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mode/incidents/rl4nn5frp875
Last updated: 2026-07-24T11:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-07-24 11:00 UTC · Resolved: 2026-07-24 11:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.modeanalytics.com/incidents/rl4nn5frp875](https://status.modeanalytics.com/incidents/rl4nn5frp875)
- [Company: Mode](https://rewindex.com/company/mode.md)

## Timeline of updates

- **resolved** 2026-07-24 11:00 UTC: Between approximately 3:55 AM and 4:15 AM PDT, users may have experienced service timeouts due to an AWS networking issue in the us-west-2 (Oregon) region. The AWS outage temporarily disrupted outbound internet connectivity from the region, impacting our ability to communicate with external services. Based on our investigation, the issue was external to our infrastructure, and all services have since been fully restored following AWS's resolution of the incident.

## Cite this

Status incident (vendor impact label: none) posted by Mode, started 2026-07-24 11:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/mode/incidents/rl4nn5frp875
- Citation: Mode, “Service Timeout Error” (2026-07-24 11:00 UTC). Archived by Rewindex: https://rewindex.com/company/mode/incidents/rl4nn5frp875 (CC BY 4.0).
- Markdown link: `[Mode: Service Timeout Error (2026-07-24)](https://rewindex.com/company/mode/incidents/rl4nn5frp875)`


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Canonical: https://rewindex.com/company/mode/incidents/rl4nn5frp875 · Markdown: https://rewindex.com/company/mode/incidents/rl4nn5frp875.md · JSON: https://rewindex.com/api/v1/companies/mode/incidents/rl4nn5frp875 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:33:28.048Z