# Mode: Intercom Outage

> Mode status incident “Intercom Outage” on 2026-01-05: impact major (vendor’s label), 0 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mode/incidents/qc37r1hgy4z5
Last updated: 2026-01-05T15:09:57Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-05 15:09 UTC · Resolved: 2026-01-05 15:09 UTC · Duration: 0 min
- Updates: 2 · Affected components: Third Party Dependency
- [Vendor status page: https://status.modeanalytics.com/incidents/qc37r1hgy4z5](https://status.modeanalytics.com/incidents/qc37r1hgy4z5)
- [Company: Mode](https://rewindex.com/company/mode.md)

## Timeline of updates

- **monitoring** 2026-01-05 14:22 UTC: Intercom messenger is experiencing an outage and the Support Team is intermittently unable to access Intercom at this time. Please reach out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible. To stay up-to-date: https://www.intercomstatus.com/
- **resolved** 2026-01-05 15:09 UTC: Intercom messenger has fully recovered, and the Support team has resumed normal operations.

## Rewindex changes for this incident

- 2026-01-05 15:09 UTC: [Major incident: Intercom Outage](https://rewindex.com/change/ie851787c8c9b74.md)

## Cite this

Status incident (vendor impact label: major) posted by Mode, started 2026-01-05 15:09 UTC, resolved after 0 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/mode/incidents/qc37r1hgy4z5
- Citation: Mode, “Intercom Outage” (2026-01-05 15:09 UTC). Archived by Rewindex: https://rewindex.com/company/mode/incidents/qc37r1hgy4z5 (CC BY 4.0).
- Markdown link: `[Mode: Intercom Outage (2026-01-05)](https://rewindex.com/company/mode/incidents/qc37r1hgy4z5)`


---
Canonical: https://rewindex.com/company/mode/incidents/qc37r1hgy4z5 · Markdown: https://rewindex.com/company/mode/incidents/qc37r1hgy4z5.md · JSON: https://rewindex.com/api/v1/companies/mode/incidents/qc37r1hgy4z5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:48:30.532Z