# Modal: Dashboard and sandbox outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-09-16 18:29 UTC · Resolved: 2026-09-16 18:43 UTC · Duration: 14 min
- Updates: 3 · Affected components: Dashboard, Deployment, Sandboxes
- Vendor status page: n/a
- [Company: Modal](https://rewindex.com/company/modal.md)

## Summary

Modal reported a critical outage affecting its customer dashboard and sandboxes from 2026-09-16 18:29 UTC to 2026-09-16 18:43 UTC, lasting 14 min. Modal said it identified and remediated the issue at 18:39 UTC, then observed recovery and marked the incident resolved at 18:43 UTC; no specific cause was disclosed. _(machine-written, sol)_
## Timeline of updates

- **downtime** 2026-09-16 18:29 UTC: We're currently tracking an outage for our customer dashboard and sandboxes. We will update as we have more information.
- **downtime** 2026-09-16 18:39 UTC: We've identified the source of the issue and remediated.
- **resolved** 2026-09-16 18:43 UTC: We're observing recovery of impacted services and will continue to monitor.

## Rewindex changes for this incident

- 2026-09-16 18:29 UTC: [Critical incident: Dashboard and sandbox outage](https://rewindex.com/change/i8954b662acb977.md)


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Canonical: https://rewindex.com/company/modal/incidents/1065907 · Markdown: https://rewindex.com/company/modal/incidents/1065907.md · JSON: https://rewindex.com/api/v1/companies/modal/incidents/1065907 · Generated 2026-10-18T10:29:19.388Z