# Mintlify: Unable to access preview deployments

> Mintlify status incident “Unable to access preview deployments” on 2026-11-04: impact major (vendor’s label), 28 min, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mintlify/incidents/01M6M5WKJN74NJCW4559PNDHQC
Last updated: 2026-11-04T21:33:19Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-11-04 21:01 UTC · Resolved: 2026-11-04 21:29 UTC · Duration: 28 min
- Updates: 4 · Affected components: Display, Dashboard
- [Vendor status page: https://status.mintlify.com/incidents/01M6M5WKJN74NJCW4559PNDHQC](https://status.mintlify.com/incidents/01M6M5WKJN74NJCW4559PNDHQC)
- [Company: Mintlify](https://rewindex.com/company/mintlify.md)

## Timeline of updates

- **investigating** 2026-11-04 21:01 UTC: We’re investigating an authentication issue that is preventing some users from accessing preview deployments. Previews are still building normally, and production documentation sites are not affected.
- **investigating** 2026-11-04 21:09 UTC: We've identified the cause of the error affecting preview deployments and sites protected by Mintlify authentication. A fix is being deployed now. Users who are already logged in and sites using other authentication methods are not affected.
- **monitoring** 2026-11-04 21:15 UTC: A fix has been deployed and logins to preview deployments and sites protected by Mintlify authentication are working again. We're monitoring to confirm. If you still see the error, try logging in again or contact support@mintlify.com: mailto:support@mintlify.com.
- **resolved** 2026-11-04 21:29 UTC: This incident has been resolved. Logins to preview deployments and sites protected by Mintlify authentication are back to working normally. If you still are running into any issues please contact support@mintlify.com: mailto:support@mintlify.com.

## Rewindex changes for this incident

- 2026-11-04 21:01 UTC: [Major incident: Unable to access preview deployments](https://rewindex.com/change/ia90b6247a7e52a.md)
- 2026-11-04 21:23 UTC: [Incident updated: Unable to access preview deployments](https://rewindex.com/change/rfc0b29788e82f5.md)
- 2026-11-04 21:33 UTC: [Incident updated: Unable to access preview deployments](https://rewindex.com/change/r406b39462cc843.md)

## Cite this

Status incident (vendor impact label: major) posted by Mintlify, started 2026-11-04 21:01 UTC, resolved after 28 min, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/mintlify/incidents/01M6M5WKJN74NJCW4559PNDHQC
- Citation: Mintlify, “Unable to access preview deployments” (2026-11-04 21:01 UTC). Archived by Rewindex: https://rewindex.com/company/mintlify/incidents/01M6M5WKJN74NJCW4559PNDHQC (CC BY 4.0).
- Markdown link: `[Mintlify: Unable to access preview deployments (2026-11-04)](https://rewindex.com/company/mintlify/incidents/01M6M5WKJN74NJCW4559PNDHQC)`


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Canonical: https://rewindex.com/company/mintlify/incidents/01M6M5WKJN74NJCW4559PNDHQC · Markdown: https://rewindex.com/company/mintlify/incidents/01M6M5WKJN74NJCW4559PNDHQC.md · JSON: https://rewindex.com/api/v1/companies/mintlify/incidents/01M6M5WKJN74NJCW4559PNDHQC · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T07:29:43.926Z