# Mintlify: Authenticated docs sites are erroring

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-18 21:20 UTC · Resolved: 2026-08-18 21:24 UTC · Duration: 4 min
- Updates: 4 · Affected components: Display, Display
- [Vendor status page: https://status.mintlify.com/incidents/01M0BBYK0A5JHB082WDMKVMRE2](https://status.mintlify.com/incidents/01M0BBYK0A5JHB082WDMKVMRE2)
- [Company: Mintlify](https://rewindex.com/company/mintlify.md)

## Timeline of updates

- **investigating** 2026-08-18 21:20 UTC: We are investigating an issue impacting documentation sites failing to load.
- **resolved** 2026-08-18 21:23 UTC: The fix is in and auth pages are visible again
- **monitoring** 2026-08-18 21:23 UTC: We identified and resolved a configuration issue affecting authenticated documentation sites. Service has been restored, and we are monitoring recovery.
- **resolved** 2026-08-18 21:24 UTC: Resolved: Authenticated documentation sites experienced elevated 500 errors from 2:08–2:21 PM PT due to an internal authentication configuration mismatch. Service has been fully restored, and we are monitoring recovery. No customer action is required.

## Rewindex changes for this incident

- 2026-08-18 21:20 UTC: [Major incident: Authenticated docs sites are erroring](https://rewindex.com/change/i4e049754eca272.md)


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Canonical: https://rewindex.com/company/mintlify/incidents/01M0BBYK0A5JHB082WDMKVMRE2 · Markdown: https://rewindex.com/company/mintlify/incidents/01M0BBYK0A5JHB082WDMKVMRE2.md · JSON: https://rewindex.com/api/v1/companies/mintlify/incidents/01M0BBYK0A5JHB082WDMKVMRE2 · Generated 2026-10-20T00:05:38.654Z