# Mezmo: Search performance issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-15 20:18 UTC · Resolved: 2025-09-15 21:16 UTC · Duration: 58 min
- Updates: 3 · Affected components: Log Analysis - Search, Search, Livetail, Log Analysis - Livetail
- [Vendor status page: https://stspg.io/w66gj2dzdygw](https://stspg.io/w66gj2dzdygw)
- [Company: Mezmo](https://rewindex.com/company/mezmo.md)

## Summary

Mezmo reported major Search and Livetail performance issues in Log Analysis from 2025-09-15 20:18 UTC to 2025-09-15 21:16 UTC, lasting 58 min. Data continued to be ingested, indexed, and retained, but displayed slowly in live tail; Mezmo confirmed Search performance was back to normal at resolution. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-09-15 20:18 UTC: We have identified that there are some performance issues related to search in Mezmo Log Analysis. We are currently working to resolve the problem. Your data is still be ingested, indexed, and retained but are slow to display in the live tail because of the issues with Search. Please subscribe to the page to stay updated.
- **monitoring** 2025-09-15 20:51 UTC: Search performance should be returning to normal. You may notice some degraded performance.
- **resolved** 2025-09-15 21:16 UTC: The issues with Search in Live Tail have been resolved, and Search performance is back to normal.

## Rewindex changes for this incident

- 2025-09-15 20:18 UTC: [Major incident: Search performance issues](https://rewindex.com/change/i1df430e7687439.md)


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Canonical: https://rewindex.com/company/mezmo/incidents/d18wx31px2y2 · Markdown: https://rewindex.com/company/mezmo/incidents/d18wx31px2y2.md · JSON: https://rewindex.com/api/v1/companies/mezmo/incidents/d18wx31px2y2 · Generated 2026-10-18T10:42:16.909Z