# Mezmo

- Domain: mezmo.com · Category: observability
- Status page: https://status.mezmo.com (polled every 10 minutes; now operational)
- Incidents archived: 159 (46 major/critical, 8 maintenances), history since 2017-12-02
- Last 90 days: 0 incidents; open now: 0
- Silently edited or deleted incidents: 0

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2017 | 1 | 1 | 0 | ongoing |
| 2018 | 18 | 1 | 0 | 16 h |
| 2019 | 43 | 12 | 1 | 4.7 h |
| 2020 | 49 | 8 | 3 | 3.1 h |
| 2021 | 17 | 9 | 0 | 4.0 h |
| 2022 | 13 | 7 | 1 | 1.1 h |
| 2023 | 6 | 4 | 0 | 2.0 h |
| 2024 | 3 | 1 | 0 | 2.9 h |
| 2025 | 9 | 3 | 2 | 2.0 h |
| 2026 | 0 | 0 | 1 | ongoing |

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2025-09-15 20:18 UTC | [Major incident: Search performance issues](https://rewindex.com/change/i1df430e7687439.md) | Mezmo reported major Search and Livetail performance issues in Log Analysis from 2025-09-15 20:18 UTC to 2025-09-15 21:16 UTC, lasting 58 min. Data continued to be ingested, indexed, and retained, but displayed slowly in live tail; Mezmo confirmed Search performance was back to normal at resolution. |
| 2025-09-08 19:55 UTC | [Critical incident: Issue with Search](https://rewindex.com/change/ia6b59df0320530.md) | Mezmo reported a critical search outage preventing events from displaying in live tail, starting 2025-09-08 19:55 UTC and resolved at 2025-09-08 21:53 UTC, lasting 1 h 57 min. Impacts were mitigated by 21:24 UTC; Mezmo made a backend change it believes should mitigate recurrence, while the underlying cause remained unspecified. |
| 2025-03-18 13:33 UTC | [Major incident: Unable to view the logs](https://rewindex.com/change/i49b941d23a7fac.md) | pending |
| 2024-10-26 01:00 UTC | [Critical incident: Pipeline Web UI is Unresponsive](https://rewindex.com/change/ic0038f6a7aa175.md) | pending |
| 2023-08-29 21:01 UTC | [Major incident: Web UI is unresponsive and ingestion of log lines halted](https://rewindex.com/change/i77139082f742fc.md) | pending |
| 2023-05-01 20:18 UTC | [Critical incident: The Web UI is not accessible](https://rewindex.com/change/i8e64c8c0c3f8b2.md) | pending |
| 2023-02-10 18:11 UTC | [Major incident: Searches are running slowly](https://rewindex.com/change/i76e756fb46ca98.md) | pending |
| 2023-02-06 20:48 UTC | [Major incident: Intermittent delays loading Web UI and running searches](https://rewindex.com/change/i7ca16a4777b0d6.md) | pending |
| 2022-06-30 21:36 UTC | [Major incident: Some customers' logs are not currently being processed](https://rewindex.com/change/iaf28f90618bb6d.md) | pending |
| 2022-06-02 21:44 UTC | [Critical incident: Log lines not ingested](https://rewindex.com/change/i851075ac85705f.md) | pending |

Full timeline: [Mezmo changes](https://rewindex.com/company/mezmo/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Privacy policy | [https://mezmo.com/privacy](https://mezmo.com/privacy) | 1 | 2026-10-17 |  |
| Terms of service | [https://mezmo.com/terms](https://mezmo.com/terms) | 1 | 2026-10-17 |  |
| Pricing | [https://mezmo.com/pricing](https://mezmo.com/pricing) | 2 | 2026-10-17 |  |
| Trust / security | [https://www.mezmo.com/platform/telemetry-pipeline](https://www.mezmo.com/platform/telemetry-pipeline) | 1 | 2026-10-17 |  |

_No page changes since the first snapshot._

## Latest 100 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2025-10-20 17:00 UTC | [Impact of AWS Issues](https://stspg.io/l5cnqz22q0py) | minor | 9.1 h |  |
| 2025-09-15 20:18 UTC | [Search performance issues](https://stspg.io/w66gj2dzdygw) | major | 58 min |  |
| 2025-09-09 20:49 UTC | [Problems with Search](https://stspg.io/3vxbm7352t0s) | none | 3.0 h |  |
| 2025-09-08 19:55 UTC | [Issue with Search](https://stspg.io/2rys615sgppk) | critical | 2.0 h |  |
| 2025-06-09 10:02 UTC | [Intermittent issues](https://stspg.io/mh99v998hfw7) | minor | 42 min |  |
| 2025-04-14 20:12 UTC | [Log availability and search performance temporarily degraded](https://stspg.io/mpwnv80sxhtx) | none | 2.3 h |  |
| 2025-04-11 19:17 UTC | [Issues accessing logs in boards and screens](https://stspg.io/wbx9qkn2sq8w) | minor | 1.8 h |  |
| 2025-04-02 20:08 UTC | [Intermittent Pipeline Service Degradation](https://stspg.io/ckqlk1mjbgqg) | minor | 2.1 h |  |
| 2025-03-18 13:33 UTC | [Unable to view the logs](https://stspg.io/1yyn1prgs38f) | major | 56 min |  |
| 2024-12-12 21:51 UTC | [New logs are not available for some accounts](https://stspg.io/h82v62q3j10x) | minor | 24 min |  |
| 2024-12-09 17:32 UTC | [Intermittent Pipeline Service Degradation](https://stspg.io/k67tn6tbkn2n) | minor | 2.9 h |  |
| 2024-10-26 01:00 UTC | [Pipeline Web UI is Unresponsive](https://stspg.io/1xtr5x0g6tps) | critical | 19 h |  |
| 2023-12-04 12:06 UTC | [Intermittent user session timeouts, requiring periodic re-authentication](https://stspg.io/7cgczdhpvb8h) | minor | 1.2 h |  |
| 2023-08-29 21:01 UTC | [Web UI is unresponsive and ingestion of log lines halted](https://stspg.io/hy29hm8nj785) | major | 3.3 h |  |
| 2023-06-19 11:09 UTC | [User sessions are timing out and customers are required to login again](https://stspg.io/r7r0crx61983) | minor | 2.8 h |  |
| 2023-05-01 20:18 UTC | [The Web UI is not accessible](https://stspg.io/3hsxgbl9q6yt) | critical | 9 min |  |
| 2023-02-10 18:11 UTC | [Searches are running slowly](https://stspg.io/vhcf1kd1wcj3) | major | 3 min |  |
| 2023-02-06 20:48 UTC | [Intermittent delays loading Web UI and running searches](https://stspg.io/vm2skrmx7fdc) | major | 5.3 h |  |
| 2022-10-05 14:58 UTC | [Degraded performance for WebUI, Ingestion, Alerting, Searching, Live Tail, Graphing, and Timelines](https://stspg.io/ttp4d14nf449) | minor | 1.1 h |  |
| 2022-06-30 21:36 UTC | [Some customers' logs are not currently being processed](https://stspg.io/qmmb6thstn38) | major | 35 min |  |
| 2022-06-02 21:44 UTC | [Log lines not ingested](https://stspg.io/fb84z2gjgwr6) | critical | 21 min |  |
| 2022-04-05 18:23 UTC | [Alerts not triggering](https://stspg.io/1j9w7vx55vg2) | critical | 9 min |  |
| 2022-02-26 19:51 UTC | [Ingestion of new logs to our Syslog endpoint – for logs sent using a custom port, only – is intermittently delayed](https://stspg.io/d93jzcf63mb7) | none | 47 h |  |
| 2022-02-24 22:45 UTC | [Ingestion of new logs — for Syslog only - Partial Outage](https://stspg.io/kwrqqgjcnssm) | major | 58 min |  |
| 2022-02-18 01:41 UTC | [Ingestion of new logs — for Syslog only - is intermittently failing](https://stspg.io/t0ksb087vskj) | major | 34 min |  |
| 2022-02-16 19:58 UTC | [Some logs submitted over syslog using custom ports are not being correctly formatted and are not available for Alerting, Searching, Timelines, Graphs, and Live Tail.](https://stspg.io/g1chlxpmd7n2) | major | 2.0 h |  |
| 2022-02-08 13:38 UTC | [Delays in Alerting, Searching, Live Tail, Graphing, and Timelines.  WebUI intermittently unavailable.](https://stspg.io/zc7jmymfryyk) | none | 1.0 h |  |
| 2022-01-26 16:10 UTC | [Ingestion, Searching, Live Tail, Alerting, Graphing, and Timelines Delays](https://stspg.io/vb80ckrqfrk4) | critical | 1.1 h |  |
| 2022-01-20 19:57 UTC | [Many services briefly halted due to Cloud Provider incident](https://stspg.io/ls6tvs1l78rd) | none | 1.7 h |  |
| 2022-01-18 22:59 UTC | [Web UI and Ingestion are intermittently unavailable.  Alerting is halted and new Live Tail sessions can't be started.](https://stspg.io/vqcrn1fnktk7) | minor | 2.4 h |  |
| 2022-01-03 19:12 UTC | [Live Tail and Searching Delays](https://stspg.io/7g8hy51mckkl) | minor | 1.2 h |  |
| 2021-11-23 16:42 UTC | [Alerting, Searching, Live Tail, Graphing, and Timelines Delays](https://stspg.io/m1gj6hclj9sn) | minor | 24 h |  |
| 2021-11-22 19:01 UTC | [Indexing, Livetail Performance, Search, and Alerting Delays](https://stspg.io/gcpblj358r0d) | minor | 7.1 h |  |
| 2021-11-09 00:31 UTC | [Web App is Unreachable](https://stspg.io/qzgkq6fhnh8b) | none | -32 min |  |
| 2021-10-28 18:13 UTC | [Emails Are Not Being Sent](https://stspg.io/h6lkymlp8vjy) | major | 5.2 h |  |
| 2021-10-07 17:52 UTC | [Some customers are not able to login to our UI](https://stspg.io/4w92zkmy4y85) | major | 54 min |  |
| 2021-10-06 21:29 UTC | [Email Alerts Are Not Being Sent](https://stspg.io/8wqg81wb0y9t) | major | 1.1 h |  |
| 2021-08-19 13:56 UTC | [Search and Live Tail Intermittent Failures](https://stspg.io/frbwvqpqrc2f) | major | 6.9 h |  |
| 2021-07-27 22:57 UTC | [Issue with search](https://stspg.io/m8rlsnvjb9xk) | none | 0 min |  |
| 2021-07-05 17:49 UTC | [Search and Live Tail Intermittent Failures](https://stspg.io/8yssdlcwpzqd) | none | 6.8 h |  |
| 2021-05-08 18:36 UTC | [Searches not returning results](https://stspg.io/wm8pzsmnkzxg) | minor | 47 min |  |
| 2021-04-30 12:38 UTC | [Search performance degraded.](https://stspg.io/c709sv0p70t2) | major | 3 d |  |
| 2021-04-23 06:17 UTC | [Web UI is temporarily unavailable](https://stspg.io/g1q1crzmk3kk) | major | 27 min |  |
| 2021-04-20 09:04 UTC | [LogDNA Web UI is unresponsive](https://stspg.io/k9rdhktcgyy1) | major | 2.9 h |  |
| 2021-03-24 22:38 UTC | [For some customers, newly submitted logs are only appearing in the UI after long delays](https://stspg.io/zf7z1152scq3) | minor | 5 d |  |
| 2021-03-04 08:00 UTC | [Logs are not searchable in web app](https://stspg.io/r3k0jq9vr5cr) | major | 21 min |  |
| 2021-02-26 12:50 UTC | [Indexing Delay](https://stspg.io/4js0yry8jx56) | minor | 7.9 h |  |
| 2021-01-14 20:05 UTC | [Web UI unavailable and ingestion has stopped](https://stspg.io/j9vhd5gm9cb3) | critical | 22 min |  |
| 2020-12-17 23:29 UTC | [Service Unavailable](https://stspg.io/m5gppwpkjm8z) | minor | 2 d |  |
| 2020-12-16 22:54 UTC | [Webapp Unavailable](https://stspg.io/qp25syg3l6dp) | major | 8 min |  |
| 2020-12-03 20:03 UTC | [Ingestion Failures](https://status.mezmo.com/incidents/k87bh5pm24j7) | critical | 30 min |  |
| 2020-10-14 20:55 UTC | [Investigation on slow ingestions](https://status.mezmo.com/incidents/rctx4l0hbrbk) | minor | 5 d |  |
| 2020-10-08 16:58 UTC | [Archives run on an hourly basis are delayed](https://status.mezmo.com/incidents/14ltm530l3dy) | minor | 47 h |  |
| 2020-09-26 02:48 UTC | [Archiving Delays](https://status.mezmo.com/incidents/c94900g65j6z) | minor | 36 min |  |
| 2020-08-27 20:49 UTC | [Drop-down filter menu is not visible](https://status.mezmo.com/incidents/vf87tl20yq8k) | minor | 43 min |  |
| 2020-08-26 16:30 UTC | [Webapp unavailable](https://status.mezmo.com/incidents/f0v19grswl96) | major | 2.0 h |  |
| 2020-08-13 05:55 UTC | [Issue auto populating values on search bar and graphing](https://status.mezmo.com/incidents/l8zvl086sppj) | minor | 15 h |  |
| 2020-08-12 16:04 UTC | [CLI livetail is not functioning](https://status.mezmo.com/incidents/yw1lc783p5fb) | none | 2.0 h |  |
| 2020-08-06 12:09 UTC | [Parsing Delay](https://status.mezmo.com/incidents/h92yc8j2q7hr) | minor | 3.9 h |  |
| 2020-07-17 14:26 UTC | [Livetail Performance Degraded; Search, and Alerting Delays](https://status.mezmo.com/incidents/9v8phj7bmw1g) | minor | 7.0 h |  |
| 2020-07-11 17:39 UTC | [Delay/Missing Alerts](https://status.mezmo.com/incidents/vtndq29rjstr) | none | 22 min |  |
| 2020-07-09 03:26 UTC | [Live Tail may not be working](https://status.mezmo.com/incidents/2697yvr5b8ws) | none | 1.9 h |  |
| 2020-06-25 17:44 UTC | [Indexing, Graphing and Board Delays](https://status.mezmo.com/incidents/np5s767h0grn) | minor | 1.0 h |  |
| 2020-06-24 14:32 UTC | [Indexing, Graphing and Board Delays](https://status.mezmo.com/incidents/8jcp61qv09pl) | minor | 27 min |  |
| 2020-06-24 08:28 UTC | [Alerting Delays](https://status.mezmo.com/incidents/295k8qv826sw) | minor | 15 min |  |
| 2020-06-18 15:37 UTC | [Alerting Delays](https://status.mezmo.com/incidents/zj18gc27n9xr) | minor | 18 min |  |
| 2020-06-17 16:50 UTC | [Live tail and Indexing Delay](https://status.mezmo.com/incidents/9jd76pwpj5jm) | minor | 2.3 h |  |
| 2020-06-08 12:38 UTC | [Indexing Delay](https://status.mezmo.com/incidents/x0dsmw3j8jz8) | major | 5 d |  |
| 2020-06-05 18:56 UTC | [Indexing Delay](https://status.mezmo.com/incidents/k8bx0m8lkjwm) | none | 2.8 h |  |
| 2020-05-30 13:30 UTC | [AddTrust External CA Root Expiration](https://status.mezmo.com/incidents/tn68q9jd9yf8) | critical | 3 d |  |
| 2020-05-28 00:31 UTC | [Indexing delay](https://status.mezmo.com/incidents/wb4ssn7hv02q) | minor | 2.5 h |  |
| 2020-05-26 17:00 UTC | [Indexing delay](https://status.mezmo.com/incidents/x6rtbvpmq56z) | minor | 3.0 h |  |
| 2020-05-21 15:34 UTC | [Indexing Delay](https://status.mezmo.com/incidents/dtxzg5jf6rts) | minor | 3.2 h |  |
| 2020-05-17 09:06 UTC | [Ingestion Delay](https://status.mezmo.com/incidents/rc261tjflxw3) | minor | 2.4 h |  |
| 2020-05-14 03:30 UTC | [Alerting Delay](https://status.mezmo.com/incidents/hh2bv9ksmmxv) | minor | 0 min |  |
| 2020-05-12 21:03 UTC | [Indexing Delay](https://status.mezmo.com/incidents/hw84m3vhqp8h) | minor | 1.7 h |  |
| 2020-05-12 10:15 UTC | [Alerting Delay](https://status.mezmo.com/incidents/3xgc3p7gwkcn) | minor | 8 min |  |
| 2020-05-12 00:51 UTC | [Logdna.com is currently unavailable](https://status.mezmo.com/incidents/13h6pz6vzr9z) | none | 20 min |  |
| 2020-05-06 20:19 UTC | [Indexing Delays - May 6, 20:15 UTC](https://status.mezmo.com/incidents/6kff93lh953f) | minor | 3.0 h |  |
| 2020-05-01 03:01 UTC | [Archiving Delays](https://status.mezmo.com/incidents/j69frtkp89pr) | minor | 4 d |  |
| 2020-04-29 19:42 UTC | [Live Tail and Indexing Delays](https://status.mezmo.com/incidents/b8l43r89r2l7) | minor | 28 h |  |
| 2020-04-24 20:42 UTC | [Indexing delay](https://status.mezmo.com/incidents/kwyx0qd8xp9x) | minor | 4.0 h |  |
| 2020-04-23 16:25 UTC | [Indexing delay](https://status.mezmo.com/incidents/jhwpphns74r4) | minor | 9.1 h |  |
| 2020-03-24 04:17 UTC | [Cannot send to Syslog endpoints](https://status.mezmo.com/incidents/ypw025d7py0w) | major | 16 h |  |
| 2020-03-22 17:27 UTC | [Indexing de,ay](https://status.mezmo.com/incidents/yxh01sg73pmr) | minor | 2.7 h |  |
| 2020-03-16 18:37 UTC | [Hindered web app acess for a small number of customers](https://status.mezmo.com/incidents/f0n7hbkp24ls) | minor | 8.3 h |  |
| 2020-03-13 09:45 UTC | [Indexing delay](https://status.mezmo.com/incidents/1nmj3hfbs1k9) | minor | 3 d |  |
| 2020-03-04 02:26 UTC | [Indexing Delay](https://status.mezmo.com/incidents/vf68zmtdz4zz) | minor | 45 h |  |
| 2020-03-02 23:37 UTC | [Indexing delay](https://status.mezmo.com/incidents/122mj4kg28kr) | minor | 25 h |  |
| 2020-02-28 20:48 UTC | [Live Tail and Search Delays - 02-28-2020 20:46 UTC .](https://status.mezmo.com/incidents/5hcfcs8r41l9) | minor | 1.7 h |  |
| 2020-02-28 03:25 UTC | [Hourly Archives Delayed: 02-28-2020 03:25 UTC](https://status.mezmo.com/incidents/z6y9fvcl9c5s) | minor | 11 h |  |
| 2020-02-11 13:20 UTC | [Indexing delay](https://status.mezmo.com/incidents/r2pxcsq0j4k0) | none | 13 h |  |
| 2020-02-07 23:42 UTC | [Intermittent Issues with Alerts](https://status.mezmo.com/incidents/dt79jgm5wnfs) | none | 7 d |  |
| 2020-02-03 19:08 UTC | [Daily archiving is delayed.](https://status.mezmo.com/incidents/j0rllx86h7fj) | minor | 22 h |  |
| 2020-01-27 20:10 UTC | [Indexing lag due to multiple node failures](https://status.mezmo.com/incidents/yyty2dmz3wj7) | major | 24 h |  |
| 2020-01-09 18:28 UTC | [Export API is currently down](https://status.mezmo.com/incidents/3k5wz728rqpn) | critical | 4.1 h |  |
| 2020-01-06 18:41 UTC | [Indexing, Alerting and Graphing Delays](https://status.mezmo.com/incidents/7k7vth6ksfwh) | minor | 50 min |  |
| 2019-12-22 04:49 UTC | [Search Issues](https://status.mezmo.com/incidents/4hrvs1ng3c1j) | major | 2.4 h |  |
| 2019-12-17 07:43 UTC | [Indexing and livetail Delay](https://status.mezmo.com/incidents/ns83ntpl6cgv) | minor | 1.2 h |  |
| 2019-12-13 19:42 UTC | [Indexing, Live Tail, Alerting and Graphing Delays](https://status.mezmo.com/incidents/x0lyfg1cbdxw) | none | 1.0 h |  |


## Charts

### Chart data: Mezmo status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2017 | 1 | 1 |
| 2018 | 18 | 1 |
| 2019 | 43 | 12 |
| 2020 | 49 | 8 |
| 2021 | 17 | 9 |
| 2022 | 13 | 7 |
| 2023 | 6 | 4 |
| 2024 | 3 | 1 |
| 2025 | 9 | 3 |
| 2026 | 0 | 0 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2023-12 | minor | 1 |
| 2024-10 | critical | 1 |
| 2024-12 | minor | 2 |
| 2025-03 | major | 1 |
| 2025-04 | minor | 2 |
| 2025-04 | none | 1 |
| 2025-06 | minor | 1 |
| 2025-09 | critical | 1 |
| 2025-09 | major | 1 |
| 2025-09 | none | 1 |
| 2025-10 | minor | 1 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Terms of service | baseline |
| 2026-10-17 | Trust / security | baseline |

---
Canonical: https://rewindex.com/company/mezmo · Markdown: https://rewindex.com/company/mezmo.md · JSON: https://rewindex.com/api/v1/companies/mezmo · Generated 2026-10-18T00:38:54.348Z