# Metabase: Unable to create new Metabase cloud instances

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-07-28 13:10 UTC · Resolved: 2023-07-29 10:21 UTC · Duration: 21 h
- Updates: 2 · Affected components: Metabase Store
- [Vendor status page: https://stspg.io/sw71wvf02jmw](https://stspg.io/sw71wvf02jmw)
- [Company: Metabase](https://rewindex.com/company/metabase.md)

## Summary

Customers were unable to create new Metabase cloud trials or cloud instances in a critical incident affecting Metabase Store. It started at 2023-07-28 13:10 UTC and was resolved at 2023-07-29 10:21 UTC, lasting 21 h 10 min; no cause or fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-07-28 13:10 UTC: Metabase customers trying to create a new cloud trial or cloud instance are unable to do so.
- **resolved** 2023-07-29 10:21 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-07-28 13:10 UTC: [Critical incident: Unable to create new Metabase cloud instances](https://rewindex.com/change/iff157114922a8f.md)


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Canonical: https://rewindex.com/company/metabase/incidents/qx168slz5zqj · Markdown: https://rewindex.com/company/metabase/incidents/qx168slz5zqj.md · JSON: https://rewindex.com/api/v1/companies/metabase/incidents/qx168slz5zqj · Generated 2026-10-18T11:45:51.171Z