# Metabase: Issue with SSL certificates

- Impact (vendor’s label): critical
- Status: postmortem
- Started: 2023-11-09 19:37 UTC · Resolved: 2023-11-09 20:02 UTC · Duration: 25 min
- Updates: 3 · Affected components: Metabase Cloud Platform
- [Vendor status page: https://stspg.io/k35k18b4rwqh](https://stspg.io/k35k18b4rwqh)
- [Company: Metabase](https://rewindex.com/company/metabase.md)

## Summary

Metabase Cloud Platform had a critical SSL certificate outage from 2023-11-09 19:37 UTC to 2023-11-09 20:02 UTC (24 min), causing invalid certificate errors for users accessing hosted instances. A Helm chart release CI misconfiguration replaced the external Nginx ingress certificate with a dummy certificate; ingress certificates were restored. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-11-09 19:37 UTC: We're investigating an issue in our cloud with certificate management that's causing browsers to receive incorrect certificates
- **resolved** 2023-11-09 20:02 UTC: Ingress controller certificates are now back to normal. You should be able to get the correct certificate in the browser now. We're very sorry for the inconvenience, we'll publish a retrospective about the issue in the next few days.
- **postmortem** 2023-11-15 13:15 UTC: \*\*Summary\*\* On Thursday Nov 9th the default certificate for the external Nginx ingress was replaced with a dummy certificate. Users attempting to reach their hosted instances would get an invalid certificate error. This was due to a misconfiguration in the new CI for releasing our helm charts that used the internal Nginx ingress values files for the external Nginx ingress. \*\*Impact\*\* All hosted customers not using custom domains were affected. \*\*How was the root cause diagnosed?\*\* We identified that the values were properly set in the values files. We Investigated the CI steps to determine why the correct values were not set. It was determined that the wrong values files were being used for external Nginx ingress. \*\*How we’ll make this not happen again?\*\* \* Update staging and production value files to match. \* Add alert to pagerduty for non-custom domains \\(catch alerts faster\\)

## Rewindex changes for this incident

- 2023-11-09 19:37 UTC: [Critical incident: Issue with SSL certificates](https://rewindex.com/change/ie4ddd792002ddd.md)


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Canonical: https://rewindex.com/company/metabase/incidents/n2t6lybnmrp0 · Markdown: https://rewindex.com/company/metabase/incidents/n2t6lybnmrp0.md · JSON: https://rewindex.com/api/v1/companies/metabase/incidents/n2t6lybnmrp0 · Generated 2026-10-18T11:37:14.916Z