# Metabase: Unable to create new database connections

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-07-28 13:01 UTC · Resolved: 2023-07-29 09:06 UTC · Duration: 20 h
- Updates: 2 · Affected components: Metabase Cloud Platform
- [Vendor status page: https://stspg.io/74yv9mxtxjn3](https://stspg.io/74yv9mxtxjn3)
- [Company: Metabase](https://rewindex.com/company/metabase.md)

## Summary

Metabase Cloud customers could not add new databases or edit database connections in a major Metabase Cloud Platform outage. It started at 2023-07-28 13:01 UTC and was resolved at 2023-07-29 09:06 UTC, lasting 20 h 4 min; no cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-07-28 13:01 UTC: Metabase Cloud customers are currently unable to add new databases or edit database connections.
- **resolved** 2023-07-29 09:06 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-07-28 13:01 UTC: [Major incident: Unable to create new database connections](https://rewindex.com/change/i72d9ad37d9b68b.md)


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Canonical: https://rewindex.com/company/metabase/incidents/5161v8j0rvdm · Markdown: https://rewindex.com/company/metabase/incidents/5161v8j0rvdm.md · JSON: https://rewindex.com/api/v1/companies/metabase/incidents/5161v8j0rvdm · Generated 2026-10-18T10:38:48.023Z