# Metabase Cloud: Some Metabase Cloud customers hosted in the EU are reporting their site is down or slowness

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-04-02 13:00 UTC · Resolved: 2025-04-02 21:34 UTC · Duration: 8.6 h
- Updates: 3 · Affected components: Metabase Cloud Platform
- [Vendor status page: https://stspg.io/jnnhkxvvcg71](https://stspg.io/jnnhkxvvcg71)
- [Company: Metabase Cloud](https://rewindex.com/company/metabase-cloud.md)

## Summary

Some EU-hosted Metabase Cloud instances were down or slow in a major incident from 2025-04-02 13:00 UTC to 2025-04-02 21:34 UTC, lasting 8 h 33 min. Metabase reported service restored at 13:46 UTC and added monitoring while continuing work on the root-cause fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-04-02 13:00 UTC: We are currently investigating this issue.
- **monitoring** 2025-04-02 13:46 UTC: The issue has been resolved for impacted customers.  We will be monitoring closely for the next several hours to insure there is not a recurrence.
- **resolved** 2025-04-02 21:34 UTC: We have identified the issue which caused some EU-based instances to become unresponsive, which we are tracking here:  https://github.com/metabase/metabase/issues/56148 We have added additional monitoring to our cloud infrastructure to alert us if this issue appears again while we work on fixing the root cause.

## Rewindex changes for this incident

- 2025-04-02 13:00 UTC: [Major incident: Some Metabase Cloud customers hosted in the EU are reporting their site is down or slowness](https://rewindex.com/change/ifc3c367c4599dc.md)


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Canonical: https://rewindex.com/company/metabase-cloud/incidents/d30c7fdlvmt5 · Markdown: https://rewindex.com/company/metabase-cloud/incidents/d30c7fdlvmt5.md · JSON: https://rewindex.com/api/v1/companies/metabase-cloud/incidents/d30c7fdlvmt5 · Generated 2026-10-18T11:26:04.568Z