# Metabase Cloud: Cloud service provider service outage leading to service interruption

> Metabase Cloud status incident “Cloud service provider service outage leading to service interruption” on 2025-10-20: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/metabase-cloud/incidents/96gxn04fx56n
Last updated: 2025-10-20T06:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-10-20 06:00 UTC · Resolved: 2025-10-20 06:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://stspg.io/bjncc85c1wpn](https://stspg.io/bjncc85c1wpn)
- [Company: Metabase Cloud](https://rewindex.com/company/metabase-cloud.md)

## Timeline of updates

- **resolved** 2025-10-20 06:00 UTC: Our cloud service provider reported an outage on one of their key services in a region, leading to other services that depended on it to fail. Metabase token check service relies on one of these services to work, which led to our service to fail and all instances that depend on this service were not able to start or be downgraded to non-premium instances (without any premium features working). Instances that did this token check before the outage did not see any issues. Service is now fully recovered

## Cite this

Status incident (vendor impact label: none) posted by Metabase Cloud, started 2025-10-20 06:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/metabase-cloud/incidents/96gxn04fx56n
- Citation: Metabase Cloud, “Cloud service provider service outage leading to service interruption” (2025-10-20 06:00 UTC). Archived by Rewindex: https://rewindex.com/company/metabase-cloud/incidents/96gxn04fx56n (CC BY 4.0).
- Markdown link: `[Metabase Cloud: Cloud service provider service outage leading to service interruption (2025-10-20)](https://rewindex.com/company/metabase-cloud/incidents/96gxn04fx56n)`


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Canonical: https://rewindex.com/company/metabase-cloud/incidents/96gxn04fx56n · Markdown: https://rewindex.com/company/metabase-cloud/incidents/96gxn04fx56n.md · JSON: https://rewindex.com/api/v1/companies/metabase-cloud/incidents/96gxn04fx56n · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:19:27.686Z