# Metabase Cloud: Google SSO bug affecting LATAM customers

> Metabase Cloud status incident “Google SSO bug affecting LATAM customers” on 2023-07-24: impact minor (vendor’s label), 6.1 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/metabase-cloud/incidents/6cqvpmgk1qvn
Last updated: 2023-07-25T01:37:17Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-07-24 19:30 UTC · Resolved: 2023-07-25 01:37 UTC · Duration: 6.1 h
- Updates: 2 · Affected components: Metabase Cloud Platform
- [Vendor status page: https://stspg.io/qq61ywf02qcg](https://stspg.io/qq61ywf02qcg)
- [Company: Metabase Cloud](https://rewindex.com/company/metabase-cloud.md)

## Timeline of updates

- **investigating** 2023-07-24 19:30 UTC: We are aware of an issue in Google identity services that's affecting our customers in LATAM. If you're running Metabase self hosted or in our Cloud and have Google SSO enabled, you'll see an error on the login screen that won't let you access the product. We will keep monitoring the situation as we expect that it should be fixed soon.
- **resolved** 2023-07-25 01:37 UTC: We've built and pushed new release artifacts to ship to our cloud and self hosted users who are facing this issue. Please refer to our website, Dockerhub or Github releases site to pull the new artifact that will solve this issue. Our Cloud instances will be upgraded as soon as we can in order to normalize the service.

## Cite this

Status incident (vendor impact label: minor) posted by Metabase Cloud, started 2023-07-24 19:30 UTC, resolved after 6.1 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/metabase-cloud/incidents/6cqvpmgk1qvn
- Citation: Metabase Cloud, “Google SSO bug affecting LATAM customers” (2023-07-24 19:30 UTC). Archived by Rewindex: https://rewindex.com/company/metabase-cloud/incidents/6cqvpmgk1qvn (CC BY 4.0).
- Markdown link: `[Metabase Cloud: Google SSO bug affecting LATAM customers (2023-07-24)](https://rewindex.com/company/metabase-cloud/incidents/6cqvpmgk1qvn)`


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Canonical: https://rewindex.com/company/metabase-cloud/incidents/6cqvpmgk1qvn · Markdown: https://rewindex.com/company/metabase-cloud/incidents/6cqvpmgk1qvn.md · JSON: https://rewindex.com/api/v1/companies/metabase-cloud/incidents/6cqvpmgk1qvn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:28:31.137Z