# Metabase Cloud: Issues creating new instances in Metabase Cloud

> Metabase Cloud status incident “Issues creating new instances in Metabase Cloud” on 2021-06-21: impact none (vendor’s label), -542 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/metabase-cloud/incidents/21z5vzjbfrfx
Last updated: 2021-06-21T20:02:27Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-06-21 20:02 UTC · Resolved: 2021-06-21 11:00 UTC · Duration: -542 min
- Updates: 1
- [Vendor status page: https://stspg.io/1wnwjd8kf2hh](https://stspg.io/1wnwjd8kf2hh)
- [Company: Metabase Cloud](https://rewindex.com/company/metabase-cloud.md)

## Timeline of updates

- **resolved** 2021-06-21 11:00 UTC: A customer alerted us about instances not being created on our Cloud environment. After some investigations, our engineers detected that an endpoint in our Docker image registry was returning a 500 error status so our customers were receiving the emails about instance creation but there was no instance at all. Systems should be back to normal now.

## Cite this

Status incident (vendor impact label: none) posted by Metabase Cloud, started 2021-06-21 20:02 UTC, resolved after -542 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/metabase-cloud/incidents/21z5vzjbfrfx
- Citation: Metabase Cloud, “Issues creating new instances in Metabase Cloud” (2021-06-21 20:02 UTC). Archived by Rewindex: https://rewindex.com/company/metabase-cloud/incidents/21z5vzjbfrfx (CC BY 4.0).
- Markdown link: `[Metabase Cloud: Issues creating new instances in Metabase Cloud (2021-06-21)](https://rewindex.com/company/metabase-cloud/incidents/21z5vzjbfrfx)`


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Canonical: https://rewindex.com/company/metabase-cloud/incidents/21z5vzjbfrfx · Markdown: https://rewindex.com/company/metabase-cloud/incidents/21z5vzjbfrfx.md · JSON: https://rewindex.com/api/v1/companies/metabase-cloud/incidents/21z5vzjbfrfx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:25:16.484Z