# Metabase Cloud - Domain: metabase.com/cloud · Category: bi - Status page: https://status.metabase.com (polled every 10 minutes; now operational) - Incidents archived: 21 (11 major/critical, 2 maintenances), history since 2021-06-10 - Last 90 days: 1 incidents; open now: 0 - Silently edited or deleted incidents: 0 ## Incidents by year | Year | Incidents | Major/critical | Maintenance | Median duration | | --- | --- | --- | --- | --- | | 2021 | 4 | 2 | 0 | 5.1 h | | 2022 | 4 | 2 | 1 | 29 min | | 2023 | 8 | 3 | 1 | 4.9 h | | 2025 | 3 | 2 | 0 | 4.3 h | | 2026 | 2 | 2 | 0 | 1.1 h | ## Recent notable changes | When (UTC) | Change | Summary | | --- | --- | --- | | 2026-08-12 19:13 UTC | [Critical incident: Metabase Store is unavailable](https://rewindex.com/change/ie5e3df462f5723.md) | Metabase Store was unavailable from 2026-08-12 19:13 UTC to 2026-08-12 20:52 UTC, a critical outage lasting 1 h 39 min. Metabase reported maintenance on the Store infrastructure and subsequently marked the incident resolved. | | 2026-02-16 02:48 UTC | [Major incident: Some Metabase functionality unavailable](https://rewindex.com/change/i268f041eed9b42.md) | Some functionality on the Metabase Cloud Platform was unavailable in an incident rated major by the vendor. It started at 2026-02-16 02:48 UTC and was resolved at 2026-02-16 03:15 UTC, lasting 27 min; no cause or fix was stated. | | 2025-04-02 13:00 UTC | [Major incident: Some Metabase Cloud customers hosted in the EU are reporting their site is down or slowness](https://rewindex.com/change/ifc3c367c4599dc.md) | pending | | 2025-01-06 19:30 UTC | [Major incident: Metabase Store unavailable](https://rewindex.com/change/i850421970bb2d2.md) | pending | | 2023-11-09 19:37 UTC | [Critical incident: Issue with SSL certificates](https://rewindex.com/change/i60d47679069773.md) | pending | | 2023-07-28 13:10 UTC | [Critical incident: Unable to create new Metabase cloud instances](https://rewindex.com/change/i8269616ae09b0d.md) | pending | | 2023-07-28 13:01 UTC | [Major incident: Unable to create new database connections](https://rewindex.com/change/icaa04aa268961f.md) | pending | | 2022-11-17 18:47 UTC | [Critical incident: Issue with Metabase Cloud](https://rewindex.com/change/i05c84b13ccda2c.md) | pending | | 2022-10-11 17:43 UTC | [Critical incident: Issues on our Cloud](https://rewindex.com/change/i0ebb8c317bd6da.md) | pending | | 2021-12-07 17:39 UTC | [Major incident: AWS Outage](https://rewindex.com/change/i808401b8e368d8.md) | pending | Full timeline: [Metabase Cloud changes](https://rewindex.com/company/metabase-cloud/changes.md) ## Silent edits and deletions _None._ ## Page change history | Page | URL | Versions | Last changed (UTC) | History | | --- | --- | --- | --- | --- | | Pricing | [https://www.metabase.com/pricing/](https://www.metabase.com/pricing/) | 1 | 2026-10-17 | | | Trust / security | [https://www.metabase.com/security](https://www.metabase.com/security) | 1 | 2026-10-17 | | _No page changes since the first snapshot._ ## Latest 21 incidents | Started (UTC) | Incident | Impact | Duration | Edited | | --- | --- | --- | --- | --- | | 2026-08-12 19:13 UTC | [Metabase Store is unavailable](https://stspg.io/94tw5cy85mzv) | critical | 1.6 h | | | 2026-02-16 02:48 UTC | [Some Metabase functionality unavailable](https://stspg.io/1k92q19syt2d) | major | 27 min | | | 2025-10-20 06:00 UTC | [Cloud service provider service outage leading to service interruption](https://stspg.io/bjncc85c1wpn) | none | 0 min | | | 2025-04-02 13:00 UTC | [Some Metabase Cloud customers hosted in the EU are reporting their site is down or slowness](https://stspg.io/jnnhkxvvcg71) | major | 8.6 h | | | 2025-01-06 19:30 UTC | [Metabase Store unavailable](https://stspg.io/zwcmdymbfjs7) | major | 0 min | | | 2023-11-15 12:59 UTC | [EU region not available](https://stspg.io/p3cm66c74z8j) | none | -150 min | | | 2023-11-09 19:37 UTC | [Issue with SSL certificates](https://stspg.io/k35k18b4rwqh) | critical | 25 min | | | 2023-07-29 15:11 UTC | [Unable to send outbound emails](https://stspg.io/5nnzzw0s698n) | none | 3.6 h | | | 2023-07-28 13:10 UTC | [Unable to create new Metabase cloud instances](https://stspg.io/sw71wvf02jmw) | critical | 21 h | | | 2023-07-28 13:01 UTC | [Unable to create new database connections](https://stspg.io/74yv9mxtxjn3) | major | 20 h | | | 2023-07-24 19:30 UTC | [Google SSO bug affecting LATAM customers](https://stspg.io/qq61ywf02qcg) | minor | 6.1 h | | | 2023-06-13 19:56 UTC | [Problems when creating instances](https://stspg.io/nrv9y0rnsrz6) | minor | 3.3 h | | | 2023-04-06 13:54 UTC | [Cloud email quota exceeded](https://stspg.io/mwgh7k1vbzzr) | none | -1195 min | | | 2022-11-17 18:47 UTC | [Issue with Metabase Cloud](https://stspg.io/jbhwqq087mx2) | critical | 27 min | | | 2022-11-01 13:22 UTC | [Google SSO might not work in LATAM/other regions](https://stspg.io/3hbfwmgqj3vg) | none | 8.0 h | | | 2022-10-11 17:43 UTC | [Issues on our Cloud](https://stspg.io/f5rcynfxbp4j) | critical | 10 min | | | 2022-07-21 12:23 UTC | [Emails not sending](https://stspg.io/hvsprmdf18f4) | none | 30 min | | | 2021-12-07 17:39 UTC | [AWS Outage](https://stspg.io/4fjt11jw61fq) | major | 6.2 h | | | 2021-08-10 16:37 UTC | [Degraded service in our Business tier](https://stspg.io/s0h34rtgvv7b) | major | 4.0 h | | | 2021-06-21 20:02 UTC | [Issues creating new instances in Metabase Cloud](https://stspg.io/1wnwjd8kf2hh) | none | -542 min | | | 2021-06-10 21:21 UTC | [Database incident](https://stspg.io/rxp4f4h660dz) | none | -1552 min | | ## Charts ### Chart data: Metabase Cloud status incidents per year Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history. | Year | Incidents | Major/critical | | --- | --- | --- | | 2021 | 4 | 2 | | 2022 | 4 | 2 | | 2023 | 8 | 3 | | 2025 | 3 | 2 | | 2026 | 2 | 2 | ### Chart data: Incidents per month, last 36 months By impact as reported by the vendor. Maintenance excluded. | Month | Impact | Incidents | | --- | --- | --- | | 2023-11 | critical | 1 | | 2023-11 | none | 1 | | 2025-01 | major | 1 | | 2025-04 | major | 1 | | 2025-10 | none | 1 | | 2026-02 | major | 1 | | 2026-08 | critical | 1 | ### Chart data: Page snapshot history One dot per archived version. Grey = first archived (baseline), orange = text changed. | Date | Page | Change | | --- | --- | --- | | 2026-10-17 | Trust / security | baseline | | 2026-10-17 | Pricing | baseline | --- Canonical: https://rewindex.com/company/metabase-cloud · Markdown: https://rewindex.com/company/metabase-cloud.md · JSON: https://rewindex.com/api/v1/companies/metabase-cloud · Generated 2026-10-18T00:37:02.518Z