# MessageBird (Bird): Small subset of WhatsApp customers are unable to receive inbound messages

> MessageBird (Bird) status incident “Small subset of WhatsApp customers are unable to receive inbound messages” on 2023-08-28: impact minor (vendor’s label), 10 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/messagebird-bird/incidents/y2yjhtnx98xt
Last updated: 2023-08-28T18:59:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-08-28 08:54 UTC · Resolved: 2023-08-28 18:59 UTC · Duration: 10 h
- Updates: 1
- [Vendor status page: https://status.bird.com/incidents/y2yjhtnx98xt](https://status.bird.com/incidents/y2yjhtnx98xt)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

## Timeline of updates

- **resolved** 2023-08-28 18:59 UTC: Meta and our engineering have been working closely to resolve this matter. Meta has rolled out a fix for this issue, and we can confirm the affected channels (inbound messaging) are back to operational. We are working with Meta to understand the specific root cause of this incident. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by MessageBird (Bird), started 2023-08-28 08:54 UTC, resolved after 10 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/messagebird-bird/incidents/y2yjhtnx98xt
- Citation: MessageBird (Bird), “Small subset of WhatsApp customers are unable to receive inbound messages” (2023-08-28 08:54 UTC). Archived by Rewindex: https://rewindex.com/company/messagebird-bird/incidents/y2yjhtnx98xt (CC BY 4.0).
- Markdown link: `[MessageBird (Bird): Small subset of WhatsApp customers are unable to receive inbound messages (2023-08-28)](https://rewindex.com/company/messagebird-bird/incidents/y2yjhtnx98xt)`


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Canonical: https://rewindex.com/company/messagebird-bird/incidents/y2yjhtnx98xt · Markdown: https://rewindex.com/company/messagebird-bird/incidents/y2yjhtnx98xt.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/incidents/y2yjhtnx98xt · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:39:26.781Z