# MessageBird (Bird): Customers could not edit email templates

> MessageBird (Bird) status incident “Customers could not edit email templates” on 2025-01-09: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/messagebird-bird/incidents/y2rj73ktldrn
Last updated: 2025-01-09T19:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-01-09 19:30 UTC · Resolved: 2025-01-09 19:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.bird.com/incidents/y2rj73ktldrn](https://status.bird.com/incidents/y2rj73ktldrn)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

## Timeline of updates

- **resolved** 2025-01-09 19:30 UTC: From Jan 9 20:25 UTC until Jan 10 7:40 UTC email templates could not be edited. On Jan 9 the marketing team deployed a change on the frontend that broke the majority of email template pages. The change was not covered by automated tests and the manual tests were done poorly leading to the change hitting production and causing impact to customers. When the problem was reported the team quickly (\<10m) reverted the change and impact was mitigated.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by MessageBird (Bird), started 2025-01-09 19:30 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/messagebird-bird/incidents/y2rj73ktldrn
- Citation: MessageBird (Bird), “Customers could not edit email templates” (2025-01-09 19:30 UTC). Archived by Rewindex: https://rewindex.com/company/messagebird-bird/incidents/y2rj73ktldrn (CC BY 4.0).
- Markdown link: `[MessageBird (Bird): Customers could not edit email templates (2025-01-09)](https://rewindex.com/company/messagebird-bird/incidents/y2rj73ktldrn)`


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Canonical: https://rewindex.com/company/messagebird-bird/incidents/y2rj73ktldrn · Markdown: https://rewindex.com/company/messagebird-bird/incidents/y2rj73ktldrn.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/incidents/y2rj73ktldrn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T12:57:40.605Z