# MessageBird (Bird): Errors receiving image messages on Whatsapp channels

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-01-20 14:14 UTC · Resolved: 2026-01-20 17:14 UTC · Duration: 3.0 h
- Updates: 4 · Affected components: Channels - Asia (India), CRM - Channels - Asia (India), Channels - Europe, CRM - Channels - Europe, Channels - US (West), CRM - Channels - US (West)
- [Vendor status page: https://stspg.io/pz953krkbq0s](https://stspg.io/pz953krkbq0s)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

## Timeline of updates

- **investigating** 2026-01-20 14:14 UTC: We are currently investigating this issue.
- **identified** 2026-01-20 15:48 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-01-20 16:54 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-01-20 17:14 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/messagebird-bird/incidents/xklrdfcphxwp · Markdown: https://rewindex.com/company/messagebird-bird/incidents/xklrdfcphxwp.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/incidents/xklrdfcphxwp · Generated 2026-10-18T10:26:15.944Z