# MessageBird (Bird): Delay in processing Message & Contact Objects - Impact limited to customer hosted on us-west-1 region

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-08 20:12 UTC · Resolved: 2026-07-08 22:28 UTC · Duration: 2.3 h
- Updates: 3 · Affected components: Contacts - US (West), CRM - Contacts - US (West), Analytics - US (West), CRM - Analytics - US (West), CRM - Dashboard - app.bird.com, Dashboard - app.bird.com
- [Vendor status page: https://stspg.io/bsx40hd49lzr](https://stspg.io/bsx40hd49lzr)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

## Timeline of updates

- **investigating** 2026-07-08 20:12 UTC: We are observing delays in processing of Message & Contact Objects. We are actively investigating the issue The impact is limited to Customers in Bird Box platform, hosted in the us-west-1 region.
- **identified** 2026-07-08 22:10 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2026-07-08 22:28 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/messagebird-bird/incidents/x32m8msq3nys · Markdown: https://rewindex.com/company/messagebird-bird/incidents/x32m8msq3nys.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/incidents/x32m8msq3nys · Generated 2026-10-18T11:44:46.644Z