# MessageBird (Bird): Engagement Platform: Reply clicks on Meta Messenger for button actions are sometimes not received

> MessageBird (Bird) status incident “Engagement Platform: Reply clicks on Meta Messenger for button actions are sometimes not received” on 2023-10-23: impact minor (vendor’s label), 2.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/messagebird-bird/incidents/w7zv9cspymr2
Last updated: 2023-10-23T15:37:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-10-23 13:21 UTC · Resolved: 2023-10-23 15:37 UTC · Duration: 2.3 h
- Updates: 1
- [Vendor status page: https://status.bird.com/incidents/w7zv9cspymr2](https://status.bird.com/incidents/w7zv9cspymr2)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

## Timeline of updates

- **resolved** 2023-10-23 15:37 UTC: We have confirmed that this issue is limited to very small subset of customer accounts, and we will be following up with Meta and with those customers directly.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by MessageBird (Bird), started 2023-10-23 13:21 UTC, resolved after 2.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/messagebird-bird/incidents/w7zv9cspymr2
- Citation: MessageBird (Bird), “Engagement Platform: Reply clicks on Meta Messenger for button actions are sometimes not received” (2023-10-23 13:21 UTC). Archived by Rewindex: https://rewindex.com/company/messagebird-bird/incidents/w7zv9cspymr2 (CC BY 4.0).
- Markdown link: `[MessageBird (Bird): Engagement Platform: Reply clicks on Meta Messenger for button actions are sometimes not received (2023-10-23)](https://rewindex.com/company/messagebird-bird/incidents/w7zv9cspymr2)`


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Canonical: https://rewindex.com/company/messagebird-bird/incidents/w7zv9cspymr2 · Markdown: https://rewindex.com/company/messagebird-bird/incidents/w7zv9cspymr2.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/incidents/w7zv9cspymr2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:00:44.308Z