# MessageBird (Bird): Dashboard Search Indexing Issue

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-07-22 12:16 UTC · Resolved: 2026-07-22 14:54 UTC · Duration: 2.6 h
- Updates: 4 · Affected components: CRM - Dashboard - app.bird.com, Dashboard - app.bird.com
- [Vendor status page: https://stspg.io/5c19sv9bszvd](https://stspg.io/5c19sv9bszvd)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

## Timeline of updates

- **identified** 2026-07-22 12:16 UTC: We've identified an issue affecting search functionality on the dashboard. All services remain operational, but new items may not appear in dashboard search results.
- **monitoring** 2026-07-22 12:54 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2026-07-22 13:58 UTC: The fix has been deployed, and dashboard search functionality has been restored. We are replaying events from the incident period to refresh the search index and ensure all affected items are available in search results.
- **resolved** 2026-07-22 14:54 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/messagebird-bird/incidents/q1fjffywwx1k · Markdown: https://rewindex.com/company/messagebird-bird/incidents/q1fjffywwx1k.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/incidents/q1fjffywwx1k · Generated 2026-10-18T11:49:06.509Z