# MessageBird (Bird): Conversations API SSL certificate errors for SDK users

> MessageBird (Bird) status incident “Conversations API SSL certificate errors for SDK users” on 2022-07-04: impact minor (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/messagebird-bird/incidents/cbf1zx7yj9wj
Last updated: 2022-07-04T12:00:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-07-04 12:00 UTC · Resolved: 2022-07-04 12:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.bird.com/incidents/cbf1zx7yj9wj](https://status.bird.com/incidents/cbf1zx7yj9wj)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

## Timeline of updates

- **resolved** 2022-07-04 12:00 UTC: Between 4 July 12:15 2022 UTC and 5 July 18:00 UTC customers using the Conversations API through one of our MessageBird SDKs experienced an SSL certificate error and were unable to connect successfully. This was due to a rollout of an updated SSL certificate that utilised a Root Certificate Authority that was not trusted by all platforms. The certificate update has been rolled back and users of our Conversations API through our SDKs are able to connect again.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by MessageBird (Bird), started 2022-07-04 12:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/messagebird-bird/incidents/cbf1zx7yj9wj
- Citation: MessageBird (Bird), “Conversations API SSL certificate errors for SDK users” (2022-07-04 12:00 UTC). Archived by Rewindex: https://rewindex.com/company/messagebird-bird/incidents/cbf1zx7yj9wj (CC BY 4.0).
- Markdown link: `[MessageBird (Bird): Conversations API SSL certificate errors for SDK users (2022-07-04)](https://rewindex.com/company/messagebird-bird/incidents/cbf1zx7yj9wj)`


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Canonical: https://rewindex.com/company/messagebird-bird/incidents/cbf1zx7yj9wj · Markdown: https://rewindex.com/company/messagebird-bird/incidents/cbf1zx7yj9wj.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/incidents/cbf1zx7yj9wj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:39:53.211Z