# MessageBird (Bird): Elevated API errors and voice call setup failures (US)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-17 16:22 UTC · Resolved: 2026-09-17 17:44 UTC · Duration: 1.4 h
- Updates: 4 · Affected components: Bird Platform
- [Vendor status page: https://stspg.io/wk2bqwm0c1xl](https://stspg.io/wk2bqwm0c1xl)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

## Timeline of updates

- **investigating** 2026-09-17 16:22 UTC: We are investigating elevated error rates and increased latency for API requests in our US region, beginning approximately 15:31 UTC. Write operations are the most affected and may return errors or time out.  Voice call setup and number routing are also degraded. Read operations and our EU region are unaffected. We are actively engaged and will provide an update within 30 minutes.
- **monitoring** 2026-09-17 16:46 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2026-09-17 16:46 UTC: We are continuing to monitor for any further issues.
- **resolved** 2026-09-17 17:44 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/messagebird-bird/incidents/c2jx6z2p3qsz · Markdown: https://rewindex.com/company/messagebird-bird/incidents/c2jx6z2p3qsz.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/incidents/c2jx6z2p3qsz · Generated 2026-10-18T09:40:28.308Z