# MessageBird (Bird): Voice/RTC service is experiencing audio quality problems

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-09-19 17:12 UTC · Resolved: 2020-09-19 20:26 UTC · Duration: 3.2 h
- Updates: 1
- [Vendor status page: https://status.bird.com/incidents/8wjp5m1rmrpl](https://status.bird.com/incidents/8wjp5m1rmrpl)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

## Timeline of updates

- **resolved** 2020-09-19 20:26 UTC: We've started to reroute Voice API traffic back to the affected Asia PoP for Asia traffic. Our team will keep monitoring the results. We consider the incident resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/messagebird-bird/incidents/8wjp5m1rmrpl · Markdown: https://rewindex.com/company/messagebird-bird/incidents/8wjp5m1rmrpl.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/incidents/8wjp5m1rmrpl · Generated 2026-10-18T10:35:50.570Z