# MessageBird (Bird): Errors receiving image messages on Whatsapp channels since about 12pm UTC

> MessageBird (Bird) status incident “Errors receiving image messages on Whatsapp channels since about 12pm UTC” on 2026-01-20: impact minor (vendor’s label), 7 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/messagebird-bird/incidents/3m88s2k94d2q
Last updated: 2026-01-20T17:14:46Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-20 17:07 UTC · Resolved: 2026-01-20 17:14 UTC · Duration: 7 min
- Updates: 3 · Affected components: Connectivity Platform - WhatsApp Channel, WhatsApp Channel
- [Vendor status page: https://stspg.io/ft5wfjtw6f74](https://stspg.io/ft5wfjtw6f74)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

## Timeline of updates

- **investigating** 2026-01-20 17:07 UTC: We are currently investigating this issue.
- **monitoring** 2026-01-20 17:08 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-01-20 17:14 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by MessageBird (Bird), started 2026-01-20 17:07 UTC, resolved after 7 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/messagebird-bird/incidents/3m88s2k94d2q
- Citation: MessageBird (Bird), “Errors receiving image messages on Whatsapp channels since about 12pm UTC” (2026-01-20 17:07 UTC). Archived by Rewindex: https://rewindex.com/company/messagebird-bird/incidents/3m88s2k94d2q (CC BY 4.0).
- Markdown link: `[MessageBird (Bird): Errors receiving image messages on Whatsapp channels since about 12pm UTC (2026-01-20)](https://rewindex.com/company/messagebird-bird/incidents/3m88s2k94d2q)`


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Canonical: https://rewindex.com/company/messagebird-bird/incidents/3m88s2k94d2q · Markdown: https://rewindex.com/company/messagebird-bird/incidents/3m88s2k94d2q.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/incidents/3m88s2k94d2q · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:56:46.302Z