# MessageBird (Bird): Customers are unable to send outgoing WhatsApp Messages, nor update their WABA profile

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-05-11 14:22 UTC · Resolved: 2023-05-11 17:00 UTC · Duration: 2.6 h
- Updates: 1
- [Vendor status page: https://status.bird.com/incidents/38550mlt6qby](https://status.bird.com/incidents/38550mlt6qby)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

## Timeline of updates

- **resolved** 2023-05-11 17:00 UTC: Meta has confirmed the issue is now resolved. This issue has now been fully resolved. All outgoing message traffic has now fully recovered.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/messagebird-bird/incidents/38550mlt6qby · Markdown: https://rewindex.com/company/messagebird-bird/incidents/38550mlt6qby.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/incidents/38550mlt6qby · Generated 2026-10-18T09:41:27.183Z