# MessageBird (Bird): Degrade performance with Contacts

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-12-04 16:16 UTC · Resolved: 2025-12-05 09:31 UTC · Duration: 17 h
- Updates: 3 · Affected components: Contacts - Europe, CRM - Contacts - Europe
- [Vendor status page: https://stspg.io/99dyp2z4blnf](https://stspg.io/99dyp2z4blnf)
- [Company: MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

## Timeline of updates

- **investigating** 2025-12-04 16:16 UTC: We are currently investigating a degraded performance with Contacts In the EU region which impacts but is not limited to Contacts pages, Journeys and Flows.
- **monitoring** 2025-12-04 17:14 UTC: The degradation has been mitigated and all service functionality has been fully restored.
- **resolved** 2025-12-05 09:31 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/messagebird-bird/incidents/0p46rg9pbgcy · Markdown: https://rewindex.com/company/messagebird-bird/incidents/0p46rg9pbgcy.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/incidents/0p46rg9pbgcy · Generated 2026-10-18T09:54:03.405Z