# MessageBird (Bird) change history

Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=<history_id>&page=N`. Company profile: [MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)
## Changes by kind

| Kind | Changes | Notable | Latest (UTC) |
| --- | --- | --- | --- |
| Major incident | 5 | 5 | 2026-08-06 17:05 UTC |

## Timeline

| When (UTC) | Kind | Change | Label | Summary |
| --- | --- | --- | --- | --- |
| 2026-08-06 17:05 UTC | Major incident | [Major incident: Connectors failing for some customers.](https://rewindex.com/change/i3ddaa1149b75ff.md) | outage | MessageBird (Bird) reported a major outage affecting Connectors and CRM - Connectors for some customers in Asia (India), Europe and US (West). It started at 2026-08-06 17:05 UTC and was resolved at 2026-08-06 22:08 UTC, lasting 5 h 3 min. A fix was implemented, but the root cause was not disclosed. |
| 2026-01-27 18:56 UTC | Major incident | [Major incident: Database Issue Causing Platform Performance Degradation](https://rewindex.com/change/i21edea6e93d722.md) | degradation | MessageBird (Bird) reported major database performance degradation in US (West), causing timeouts, slow responses, intermittent errors, delayed CDP synchronization and profile updates, and affected Campaigns operations. It started at 2026-01-27 18:56 UTC and resolved at 2026-01-27 21:10 UTC, lasting 2 h 13 min. The vendor identified problematic hardware, reported replacing it, and implemented a fix. |
| 2026-01-23 07:08 UTC | Major incident | [Critical incident: High response times for analytics in US west](https://rewindex.com/change/i9a52ae7bce155e.md) | degradation | MessageBird (Bird) reported a critical degradation affecting Analytics - US (West) and CRM - Analytics - US (West), with high response times and problems viewing contacts and segments. It ran from 2026-01-23 07:08 UTC to 2026-01-23 11:31 UTC, lasting 4 h 23 min. A fix was implemented before resolution; no cause was stated. |
| 2025-11-24 11:47 UTC | Major incident | [Major incident: Intermittent issues installing WhatsApp channels](https://rewindex.com/change/i2ea4e47b95bc2b.md) | degradation | MessageBird reported a major incident preventing some customers from installing WhatsApp channels with pre-verified numbers across Channels and CRM - Channels in Asia (India), Europe and US (West). It began 2025-11-24 11:47 UTC and lasted 47 h 25 min, resolving at 2025-11-26 11:12 UTC after deploying a workaround for sign-up flow issues Meta identified on its end. |
| 2025-10-21 14:11 UTC | Major incident | [Major incident: Slow processing of messages through Viber](https://rewindex.com/change/ie80197f32e4101.md) | degradation | MessageBird (Bird) reported a major Viber messaging degradation from 2025-10-21 14:11 UTC to 2025-10-24 07:43 UTC, lasting 2 days 17 h. Sending was slow due to reduced processing rates from Viber, and a limited subset of customers could not send messages. The vendor confirmed sending was fully restored and resolved the incident. |


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Canonical: https://rewindex.com/company/messagebird-bird/changes · Markdown: https://rewindex.com/company/messagebird-bird/changes.md · JSON: https://rewindex.com/api/v1/companies/messagebird-bird/changes · Generated 2026-10-18T01:29:37.311Z