# MessageBird (Bird) in December 2021: incidents, uptime and changes

> MessageBird (Bird) in December 2021: 13 incidents on its status page (5 major or critical), 99.63% free of major or critical incidents (vendor-reported). From Rewindex’s archive of MessageBird (Bird)’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/messagebird-bird/2021/12
Last updated: 2022-01-01T00:00:00Z

- Incidents posted: 13 (major/critical: 5) · Maintenance: 6
- By vendor impact label: major 5, minor 6, none 2
- Uptime (vendor-reported): 99.63% free of major/critical incidents, 98.24% free of any incident; outage time 2 h 43 min, incident time 13 h 5 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2021](https://rewindex.com/company/messagebird-bird/2021/11.md) · Next: [January 2022](https://rewindex.com/company/messagebird-bird/2022/01.md) · [All months](https://rewindex.com/company/messagebird-bird/reports.md) · [MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Inbox is down](https://rewindex.com/company/messagebird-bird/incidents/cdcfq95tkxx7.md) | major | 2021-12-02 12:13 UTC | 2021-12-02 12:30 UTC | 17 min | resolved |
| [Intermittent errors when creating Inbox tickets](https://rewindex.com/company/messagebird-bird/incidents/5d63syrwg2wk.md) | major | 2021-12-02 14:16 UTC | 2021-12-02 15:21 UTC | 1.1 h | resolved |
| [New users are unable to signup for a new Whatsapp channels in Dashboard](https://rewindex.com/company/messagebird-bird/incidents/q1cydwnlh9k1.md) | major | 2021-12-15 08:42 UTC | 2021-12-15 09:17 UTC | 35 min | resolved |
| [Dashboard users are experiencing issues logging in the Dashboard](https://rewindex.com/company/messagebird-bird/incidents/04qydw1ltd48.md) | major | 2021-12-17 12:01 UTC | 2021-12-17 12:07 UTC | 6 min | resolved |
| [Instagram channels not working](https://rewindex.com/company/messagebird-bird/incidents/byb8gc187fk2.md) | major | 2021-12-30 08:04 UTC | 2021-12-30 08:44 UTC | 40 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Availability and Performance affected of some services](https://rewindex.com/company/messagebird-bird/incidents/62ww9qtk4cqx.md) | minor | 2021-12-02 08:19 UTC | 2021-12-02 12:53 UTC | 4.6 h | resolved |
| [Inbox is down](https://rewindex.com/company/messagebird-bird/incidents/cdcfq95tkxx7.md) | major | 2021-12-02 12:13 UTC | 2021-12-02 12:30 UTC | 17 min | resolved |
| [Intermittent errors when creating Inbox tickets](https://rewindex.com/company/messagebird-bird/incidents/5d63syrwg2wk.md) | major | 2021-12-02 14:16 UTC | 2021-12-02 15:21 UTC | 1.1 h | resolved |
| [Conversations API Errors](https://rewindex.com/company/messagebird-bird/incidents/8p89jy2ypsdw.md) | minor | 2021-12-06 17:39 UTC | 2021-12-06 18:18 UTC | 39 min | resolved |
| [Delays executing Flowbuilder steps](https://rewindex.com/company/messagebird-bird/incidents/kxn7pmh0p8s8.md) | none | 2021-12-09 11:09 UTC | 2021-12-09 11:16 UTC | 7 min | resolved |
| [Delays for a small subset of our traffic for Whatsapp media outbound messages.](https://rewindex.com/company/messagebird-bird/incidents/7qb61c74yqcd.md) | minor | 2021-12-11 09:56 UTC | 2021-12-11 11:40 UTC | 1.7 h | resolved |
| [Delays on Whatsapp outbound media messages](https://rewindex.com/company/messagebird-bird/incidents/1hvpt37jt8s7.md) | minor | 2021-12-12 06:07 UTC | 2021-12-12 07:07 UTC | 1.0 h | resolved |
| [Inbox ticket search doesn't return recent data (as per 11:02AM CET)](https://rewindex.com/company/messagebird-bird/incidents/1vfzgxd52zyd.md) | none | 2021-12-14 10:02 UTC | 2021-12-14 11:13 UTC | 1.2 h | resolved |
| [New users are unable to signup for a new Whatsapp channels in Dashboard](https://rewindex.com/company/messagebird-bird/incidents/q1cydwnlh9k1.md) | major | 2021-12-15 08:42 UTC | 2021-12-15 09:17 UTC | 35 min | resolved |
| [SMS congestion towards Thailand](https://rewindex.com/company/messagebird-bird/incidents/k5gnb2hd0pb5.md) | minor | 2021-12-17 07:09 UTC | 2021-12-17 08:45 UTC | 1.6 h | resolved |
| [Dashboard users are experiencing issues logging in the Dashboard](https://rewindex.com/company/messagebird-bird/incidents/04qydw1ltd48.md) | major | 2021-12-17 12:01 UTC | 2021-12-17 12:07 UTC | 6 min | resolved |
| [Recent Inbox tickets (that are raised after 14:00 CET) are not searchable via Inbox Search](https://rewindex.com/company/messagebird-bird/incidents/dn4xmgjc6x2l.md) | minor | 2021-12-18 12:58 UTC | 2021-12-18 14:04 UTC | 1.1 h | resolved |
| [Instagram channels not working](https://rewindex.com/company/messagebird-bird/incidents/byb8gc187fk2.md) | major | 2021-12-30 08:04 UTC | 2021-12-30 08:44 UTC | 40 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Maintenance on smpp03.messagebird.com](https://rewindex.com/company/messagebird-bird/incidents/g2wxxgbv53rw.md) | maintenance | 2021-12-02 09:01 UTC | 2021-12-02 09:15 UTC | 14 min | resolved |
| [\[Scheduled\] Conversations Database maintenance](https://rewindex.com/company/messagebird-bird/incidents/bj6s74xgnj5y.md) | maintenance | 2021-12-05 21:00 UTC | 2021-12-05 21:15 UTC | 15 min | resolved |
| [\[Scheduled\] Maintenance on smpp02.messagebird.com](https://rewindex.com/company/messagebird-bird/incidents/m2zw1lmd13lf.md) | maintenance | 2021-12-06 09:00 UTC | 2021-12-06 09:15 UTC | 15 min | resolved |
| [\[Scheduled\] Maintenance on smpp01.messagebird.com](https://rewindex.com/company/messagebird-bird/incidents/z9hrdgp2v279.md) | maintenance | 2021-12-07 09:00 UTC | 2021-12-07 09:15 UTC | 15 min | resolved |
| [\[Scheduled\] Conversations Database Maintenance](https://rewindex.com/company/messagebird-bird/incidents/rb7xv7h50wqk.md) | maintenance | 2021-12-10 19:00 UTC | 2021-12-10 19:15 UTC | 15 min | resolved |
| [\[Scheduled\] Voice Platform Maintenance - all regions](https://rewindex.com/company/messagebird-bird/incidents/cmb0n189nscs.md) | maintenance | 2021-12-13 22:45 UTC | 2021-12-13 23:45 UTC | 1.0 h | resolved |

## Cite this

MessageBird (Bird) posted 13 status incidents in December 2021 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/messagebird-bird/2021/12
- Citation: MessageBird (Bird), “MessageBird (Bird) in December 2021” (2021-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/messagebird-bird/2021/12 (CC BY 4.0).
- Markdown link: `[MessageBird (Bird): MessageBird (Bird) in December 2021 (2021-12-01)](https://rewindex.com/company/messagebird-bird/2021/12)`


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Canonical: https://rewindex.com/company/messagebird-bird/2021/12 · Markdown: https://rewindex.com/company/messagebird-bird/2021/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:50:32.731Z