# MessageBird (Bird) in May 2021: incidents, uptime and changes

> MessageBird (Bird) in May 2021: 10 incidents on its status page (2 major or critical), 98.85% free of major or critical incidents (vendor-reported). From Rewindex’s archive of MessageBird (Bird)’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/messagebird-bird/2021/05
Last updated: 2021-06-01T00:00:00Z

- Incidents posted: 10 (major/critical: 2) · Maintenance: 8
- By vendor impact label: major 2, minor 7, none 1
- Uptime (vendor-reported): 98.85% free of major/critical incidents, 97.63% free of any incident; outage time 8 h 33 min, incident time 17 h 37 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2021](https://rewindex.com/company/messagebird-bird/2021/04.md) · Next: [June 2021](https://rewindex.com/company/messagebird-bird/2021/06.md) · [All months](https://rewindex.com/company/messagebird-bird/reports.md) · [MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [WhatsApp media messages delivery issue](https://rewindex.com/company/messagebird-bird/incidents/26bvrjhkmbks.md) | major | 2021-05-13 10:49 UTC | 2021-05-13 16:24 UTC | 5.6 h | resolved |
| [Delayed messages on multiple Conversations platforms](https://rewindex.com/company/messagebird-bird/incidents/2zcs5dwc5kn2.md) | major | 2021-05-25 04:11 UTC | 2021-05-25 07:09 UTC | 3.0 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Delays in WhatsApp API](https://rewindex.com/company/messagebird-bird/incidents/km7nbvtsm4d1.md) | minor | 2021-05-04 01:40 UTC | 2021-05-04 01:53 UTC | 13 min | resolved |
| [Intermittent Voice issues](https://rewindex.com/company/messagebird-bird/incidents/yq3z2wnxkmbv.md) | minor | 2021-05-04 08:07 UTC | 2021-05-04 08:33 UTC | 26 min | resolved |
| [Issues reported on Whatsapp Business Account channel availability](https://rewindex.com/company/messagebird-bird/incidents/gbr5dckz1q48.md) | minor | 2021-05-05 03:51 UTC | 2021-05-05 05:49 UTC | 2.0 h | resolved |
| [Intermittent Flow Builder errors](https://rewindex.com/company/messagebird-bird/incidents/j5drcsf5cpw3.md) | minor | 2021-05-13 10:09 UTC | 2021-05-13 14:17 UTC | 4.1 h | resolved |
| [WhatsApp media messages delivery issue](https://rewindex.com/company/messagebird-bird/incidents/26bvrjhkmbks.md) | major | 2021-05-13 10:49 UTC | 2021-05-13 16:24 UTC | 5.6 h | resolved |
| [Delayed messages on multiple Conversations platforms](https://rewindex.com/company/messagebird-bird/incidents/72dvyl5g482f.md) | minor | 2021-05-24 07:47 UTC | 2021-05-24 11:17 UTC | 3.5 h | resolved |
| [Delayed messages on multiple Conversations platforms](https://rewindex.com/company/messagebird-bird/incidents/2zcs5dwc5kn2.md) | major | 2021-05-25 04:11 UTC | 2021-05-25 07:09 UTC | 3.0 h | resolved |
| [Small subset of WhatsApp channels became unavailable](https://rewindex.com/company/messagebird-bird/incidents/f2lhl8lt7n5x.md) | minor | 2021-05-25 15:16 UTC | 2021-05-25 16:34 UTC | 1.3 h | resolved |
| [SMS delivery delays](https://rewindex.com/company/messagebird-bird/incidents/fc390jpx7pkr.md) | minor | 2021-05-27 14:22 UTC | 2021-05-27 15:21 UTC | 59 min | resolved |
| [Delays on Twitter inbound messaging](https://rewindex.com/company/messagebird-bird/incidents/3bqz8lbkdjyg.md) | none | 2021-05-27 15:18 UTC | 2021-05-27 15:54 UTC | 36 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Whatsapp DB maintenance](https://rewindex.com/company/messagebird-bird/incidents/6vb1vqjlxv3t.md) | maintenance | 2021-05-18 19:00 UTC | 2021-05-18 19:15 UTC | 15 min | resolved |
| [\[Scheduled\] TLS Cert Change on SIPTrunking - APAC](https://rewindex.com/company/messagebird-bird/incidents/ssjts263xf4v.md) | maintenance | 2021-05-19 15:00 UTC | 2021-05-19 16:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] TLS Cert Change on SIPTrunking - EUROPE](https://rewindex.com/company/messagebird-bird/incidents/rs7mkp7wvdcf.md) | maintenance | 2021-05-20 05:00 UTC | 2021-05-20 06:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] TLS Cert Change on SIPTrunking - USA](https://rewindex.com/company/messagebird-bird/incidents/2fbgy4w4pg9f.md) | maintenance | 2021-05-20 06:00 UTC | 2021-05-20 07:01 UTC | 1.0 h | resolved |
| [\[Scheduled\] Maintenance on smpp01.messagebird.com](https://rewindex.com/company/messagebird-bird/incidents/pjrhn52y5zkb.md) | maintenance | 2021-05-21 08:15 UTC | 2021-05-21 08:15 UTC | 0 min | resolved |
| [\[Scheduled\] Database upgrade maintenance](https://rewindex.com/company/messagebird-bird/incidents/n8pwlv538vrn.md) | maintenance | 2021-05-23 20:00 UTC | 2021-05-23 20:15 UTC | 15 min | resolved |
| [\[Scheduled\] Maintenance on smpp01.messagebird.com](https://rewindex.com/company/messagebird-bird/incidents/71m6ykxkk926.md) | maintenance | 2021-05-28 06:00 UTC | 2021-05-28 06:14 UTC | 14 min | resolved |
| [\[Scheduled\] Inbox Planned Database Maintenance](https://rewindex.com/company/messagebird-bird/incidents/btkbn027h6rx.md) | maintenance | 2021-05-30 20:00 UTC | 2021-05-30 20:18 UTC | 18 min | resolved |

## Cite this

MessageBird (Bird) posted 10 status incidents in May 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/messagebird-bird/2021/05
- Citation: MessageBird (Bird), “MessageBird (Bird) in May 2021” (2021-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/messagebird-bird/2021/05 (CC BY 4.0).
- Markdown link: `[MessageBird (Bird): MessageBird (Bird) in May 2021 (2021-05-01)](https://rewindex.com/company/messagebird-bird/2021/05)`


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Canonical: https://rewindex.com/company/messagebird-bird/2021/05 · Markdown: https://rewindex.com/company/messagebird-bird/2021/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:33:29.810Z