# Mercury: Duplicated incoming ACH transactions

> Mercury status incident “Duplicated incoming ACH transactions” on 2026-11-02: impact minor (vendor’s label), 23 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mercury/incidents/01M6EZGSCQJHJF3M6WZS10EXAW
Last updated: 2026-11-03T20:03:23Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-02 20:34 UTC · Resolved: 2026-11-03 20:00 UTC · Duration: 23 h
- Updates: 4 · Affected components: Money Movement
- [Vendor status page: https://status.mercury.com/incidents/01M6EZGSCQJHJF3M6WZS10EXAW](https://status.mercury.com/incidents/01M6EZGSCQJHJF3M6WZS10EXAW)
- [Company: Mercury](https://rewindex.com/company/mercury.md)

## Timeline of updates

- **investigating** 2026-11-02 20:34 UTC: We're investigating reports of duplicated incoming ACH transactions that may be impacting some customers. We are aware of this issue and our team is actively looking into it. We'll share an update as soon as we have more information. No action is needed from you at this time.
- **identified** 2026-11-02 21:49 UTC: We've identified the cause of the duplicate transaction display issue affecting some incoming ACH payments. Our team is currently removing the duplicated incoming ACH entries. We will update this page as we make progress. We'll confirm once the fix has been fully deployed.
- **monitoring** 2026-11-03 15:20 UTC: The issue affecting the duplicate display of incoming ACH appears to be resolved. Our team is closely monitoring recovery to confirm full stability before closing this incident. We'll post a final update once we've confirmed everything is back to normal.
- **resolved** 2026-11-03 20:00 UTC: This incident has been resolved. Affected incoming ACH transactions are fully restored and operating normally. What happened: A processing error on our end caused duplicate ACH transactions to appear in some Mercury accounts. During this time, the balance may have temporarily appeared higher or lower than it should have, and may have received duplicate transaction notifications. No further action is needed. Thank you for your patience.

## Rewindex changes for this incident

- 2026-11-02 21:53 UTC: [Incident updated: Duplicated incoming ACH transactions](https://rewindex.com/change/r0c3aaaf979388b.md)
- 2026-11-03 15:23 UTC: [Incident updated: Duplicated incoming ACH transactions](https://rewindex.com/change/r4d557cd217cf6b.md)
- 2026-11-03 20:03 UTC: [Incident updated: Duplicated incoming ACH transactions](https://rewindex.com/change/r80cd38b525a3b2.md)

## Cite this

Status incident (vendor impact label: minor) posted by Mercury, started 2026-11-02 20:34 UTC, resolved after 23 h, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/mercury/incidents/01M6EZGSCQJHJF3M6WZS10EXAW
- Citation: Mercury, “Duplicated incoming ACH transactions” (2026-11-02 20:34 UTC). Archived by Rewindex: https://rewindex.com/company/mercury/incidents/01M6EZGSCQJHJF3M6WZS10EXAW (CC BY 4.0).
- Markdown link: `[Mercury: Duplicated incoming ACH transactions (2026-11-02)](https://rewindex.com/company/mercury/incidents/01M6EZGSCQJHJF3M6WZS10EXAW)`


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Canonical: https://rewindex.com/company/mercury/incidents/01M6EZGSCQJHJF3M6WZS10EXAW · Markdown: https://rewindex.com/company/mercury/incidents/01M6EZGSCQJHJF3M6WZS10EXAW.md · JSON: https://rewindex.com/api/v1/companies/mercury/incidents/01M6EZGSCQJHJF3M6WZS10EXAW · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:46:39.411Z