# Mattermost: New cloud signups are failing

> Mattermost status incident “New cloud signups are failing” on 2021-11-05: impact none (vendor’s label), 18 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mattermost/incidents/qmy1gy47p2p1
Last updated: 2021-11-05T11:58:09Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-11-05 11:40 UTC · Resolved: 2021-11-05 11:58 UTC · Duration: 18 min
- Updates: 3 · Affected components: Cloud Sign-Up, Sign-Up
- [Vendor status page: https://stspg.io/9r5h2tsd4khh](https://stspg.io/9r5h2tsd4khh)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)

## Timeline of updates

- **investigating** 2021-11-05 11:40 UTC: We are currently investigating an issue that affects creation of new installations
- **monitoring** 2021-11-05 11:56 UTC: A fix has been implemented and we are monitoring the results
- **resolved** 2021-11-05 11:58 UTC: The incident has been resolved

## Cite this

Status incident (vendor impact label: none) posted by Mattermost, started 2021-11-05 11:40 UTC, resolved after 18 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/mattermost/incidents/qmy1gy47p2p1
- Citation: Mattermost, “New cloud signups are failing” (2021-11-05 11:40 UTC). Archived by Rewindex: https://rewindex.com/company/mattermost/incidents/qmy1gy47p2p1 (CC BY 4.0).
- Markdown link: `[Mattermost: New cloud signups are failing (2021-11-05)](https://rewindex.com/company/mattermost/incidents/qmy1gy47p2p1)`


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Canonical: https://rewindex.com/company/mattermost/incidents/qmy1gy47p2p1 · Markdown: https://rewindex.com/company/mattermost/incidents/qmy1gy47p2p1.md · JSON: https://rewindex.com/api/v1/companies/mattermost/incidents/qmy1gy47p2p1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:50:12.428Z