# Mattermost: Incident with Community

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-07-25 10:37 UTC · Resolved: 2023-07-25 11:15 UTC · Duration: 38 min
- Updates: 3 · Affected components: Community
- [Vendor status page: https://stspg.io/k6k1n3k477k1](https://stspg.io/k6k1n3k477k1)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)

## Summary

Mattermost reported degraded availability for Community with major impact, starting at 2023-07-25 10:37 UTC and resolved at 2023-07-25 11:15 UTC; the computed duration was 37 min. A mitigation was applied at 11:10 UTC, but no specific cause was stated. _(machine-written, sol)_
## Timeline of updates

- **identified** 2023-07-25 10:37 UTC: We are investigating reports of degraded availability for Community. We’re investigating the cause and will provide more information as soon as it's available.
- **monitoring** 2023-07-25 11:10 UTC: We've applied a mitigation to resolve the identified issue. Will update further when confirmed that this has resolved the issue.
- **resolved** 2023-07-25 11:15 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-07-25 10:37 UTC: [Major incident: Incident with Community](https://rewindex.com/change/id48cecf04a6e88.md)


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Canonical: https://rewindex.com/company/mattermost/incidents/k6nkr3x6yt8n · Markdown: https://rewindex.com/company/mattermost/incidents/k6nkr3x6yt8n.md · JSON: https://rewindex.com/api/v1/companies/mattermost/incidents/k6nkr3x6yt8n · Generated 2026-10-18T09:53:19.517Z