# Mattermost: Incident with customer workspaces

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-01-18 06:30 UTC · Resolved: 2023-01-18 08:13 UTC · Duration: 1.7 h
- Updates: 4 · Affected components: Cloud Workspaces, Workspaces
- [Vendor status page: https://stspg.io/frwl0ftwzm91](https://stspg.io/frwl0ftwzm91)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)

## Timeline of updates

- **investigating** 2023-01-18 06:30 UTC: We are investigating reports of degraded performance for customer workspaces. We’re investigating the cause and will provide more information as soon as it's available.
- **identified** 2023-01-18 06:48 UTC: We identified an issue that impacts the customers workspaces. We are working on mitigation. We will provide more information as soon as it's available.
- **monitoring** 2023-01-18 07:41 UTC: We've applied a mitigation to resolve the identified issue. Will update further when confirmed that this has resolved the issue.
- **resolved** 2023-01-18 08:13 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/mattermost/incidents/b63l0sjplls5 · Markdown: https://rewindex.com/company/mattermost/incidents/b63l0sjplls5.md · JSON: https://rewindex.com/api/v1/companies/mattermost/incidents/b63l0sjplls5 · Generated 2026-10-18T09:40:41.509Z