# Mattermost: Partial outage affecting a small number of workspaces

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-10-14 14:17 UTC · Resolved: 2022-10-14 16:03 UTC · Duration: 1.8 h
- Updates: 6 · Affected components: Cloud Sign-Up, Sign-Up, Cloud Workspaces
- [Vendor status page: https://stspg.io/46cdzxr5tpm6](https://stspg.io/46cdzxr5tpm6)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)

## Summary

Mattermost reported a major partial outage causing degraded availability for a small number of workspaces, with Cloud Sign-Up, Cloud Workspaces and Sign-Up listed as affected components. It ran from 2022-10-14 14:17 UTC to 2022-10-14 16:03 UTC, lasting 1 h 46 min; a fix was implemented at 10-14 15:46 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2022-10-14 14:17 UTC: We are investigating an incident of degraded availability for small number of workspaces.
- **identified** 2022-10-14 14:36 UTC: The issue has been identified and working on impact mitigation.
- **identified** 2022-10-14 15:05 UTC: We are continuing to work on a fix for this issue.
- **identified** 2022-10-14 15:34 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2022-10-14 15:46 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2022-10-14 16:03 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2022-10-14 14:17 UTC: [Major incident: Partial outage affecting a small number of workspaces](https://rewindex.com/change/iead8fd9d7b976e.md)


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Canonical: https://rewindex.com/company/mattermost/incidents/b11wd0wthgq7 · Markdown: https://rewindex.com/company/mattermost/incidents/b11wd0wthgq7.md · JSON: https://rewindex.com/api/v1/companies/mattermost/incidents/b11wd0wthgq7 · Generated 2026-10-18T09:43:46.033Z