# Mattermost: Incident with Community

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-09-05 04:12 UTC · Resolved: 2023-09-05 07:45 UTC · Duration: 3.5 h
- Updates: 8 · Affected components: Community
- [Vendor status page: https://stspg.io/fs4q12j49h7d](https://stspg.io/fs4q12j49h7d)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)

## Summary

Mattermost Community experienced degraded availability in a major incident starting 2023-09-05 04:12 UTC and lasting 3 h 33 min, until resolution at 2023-09-05 07:45 UTC. Mattermost applied a mitigation at 09-05 07:29 UTC; no specific cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-09-05 04:12 UTC: We are currently investigating issues with Mattermost community
- **investigating** 2023-09-05 04:12 UTC: We are investigating reports of degraded availability for Community. We’re investigating the cause and will provide more information as soon as it's available.
- **investigating** 2023-09-05 04:59 UTC: We are still investigating reports of degraded availability for Community. We are continuing to investigate the cause and will provide more information as soon as it's available
- **identified** 2023-09-05 05:16 UTC: We identified an issue that impacts the availability of Community. We are working on mitigation and we will provide more information as soon as it's available.
- **identified** 2023-09-05 06:07 UTC: We are still working on mitigation. We will provide more information as soon as it's available.
- **identified** 2023-09-05 07:03 UTC: We are still working on mitigation. We will provide more information as soon as it's available.
- **monitoring** 2023-09-05 07:29 UTC: We've applied a mitigation to resolve the identified issue. Will update further when confirmed that this has resolved the issue.
- **resolved** 2023-09-05 07:45 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-09-05 04:12 UTC: [Major incident: Incident with Community](https://rewindex.com/change/if29817f0690e79.md)


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Canonical: https://rewindex.com/company/mattermost/incidents/72m552q6mp11 · Markdown: https://rewindex.com/company/mattermost/incidents/72m552q6mp11.md · JSON: https://rewindex.com/api/v1/companies/mattermost/incidents/72m552q6mp11 · Generated 2026-10-18T09:41:20.076Z