# Mattermost: Delay on new cloud workspace signups

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-04-13 20:36 UTC · Resolved: 2021-04-13 23:01 UTC · Duration: 2.4 h
- Updates: 5 · Affected components: Cloud Sign-Up, Sign-Up
- [Vendor status page: https://stspg.io/kbb0t6pb63vt](https://stspg.io/kbb0t6pb63vt)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)

## Timeline of updates

- **investigating** 2021-04-13 20:36 UTC: We are currently experiencing a delay in Cloud sign-ups due to an AWS API operational issue
- **identified** 2021-04-13 20:59 UTC: We are checking/monitoring which components in our platform are affected from the AWS issue.
- **monitoring** 2021-04-13 22:58 UTC: AWS API errors have decreased but are not entirely resolved. Sign-ups should not be affected any more but we're continuing to monitor the situation.
- **monitoring** 2021-04-13 23:00 UTC: We are continuing to monitor for any further issues.
- **resolved** 2021-04-13 23:01 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/mattermost/incidents/071zx1937717 · Markdown: https://rewindex.com/company/mattermost/incidents/071zx1937717.md · JSON: https://rewindex.com/api/v1/companies/mattermost/incidents/071zx1937717 · Generated 2026-10-18T11:45:11.198Z