# Matillion: Customers may experience an issue accessing Designer and Maia

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-12 08:17 UTC · Resolved: 2026-08-12 11:50 UTC · Duration: 3.5 h
- Updates: 4 · Affected components: AU Region - Designer, Designer, Designer, EU Region - Designer, Designer, US Region - Designer
- [Vendor status page: https://stspg.io/jf1x60x1spvk](https://stspg.io/jf1x60x1spvk)
- [Company: Matillion](https://rewindex.com/company/matillion.md)

## Summary

Matillion reported a major incident affecting access to Designer and Maia, listing Designer components in the AU, EU and US regions. It started at 2026-08-12 08:17 UTC and was resolved at 2026-08-12 11:50 UTC, lasting 3 h 32 min. Matillion implemented a fix but did not state a cause. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-12 08:17 UTC: We are currently investigating an incident where customers may experience issues accessing Designer and Maia
- **identified** 2026-08-12 09:05 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-08-12 09:05 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-08-12 11:50 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-08-12 08:17 UTC: [Major incident: Customers may experience an issue accessing Designer and Maia](https://rewindex.com/change/i808063a4b7d6f2.md)


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Canonical: https://rewindex.com/company/matillion/incidents/z65cf6bq0y3l · Markdown: https://rewindex.com/company/matillion/incidents/z65cf6bq0y3l.md · JSON: https://rewindex.com/api/v1/companies/matillion/incidents/z65cf6bq0y3l · Generated 2026-10-18T11:49:18.033Z